Advance Auto Parts

Hire people that can speak English please, couldn't get what i need cause she was rude and didn't want to speak English. EVEN WORSE, when she refused to give me any kind of service twice, I approached her coworker and he was able to help me and find what I needed in under 2 minutes. She did nothing but waste my time. People need to be able to find the product they are looking for if half your items are behind the counter.

Great location, good store, good customer service , good parts ..reliable and trustworthy staff ...im a mechanic so yes im usally there everyday no need to shop around cost effective compared to other auto stores..they have my approval.

Quick battery purchase. In and out in 5 minutes. Update: What a difference one person can make. I’m dropping this to 1 star. My previous interaction here with a gentleman was excellent, but this time I dealt with a lady who was just plain cranky. I had placed an order for pickup, but due to an email issue, I didn’t get a notification, so I stopped by to check. Instead of being helpful, she told me, "Just because you ordered it doesn’t mean we have it. You can order anything you want, but that doesn’t mean we have it." That made no sense—especially since the system wouldn’t let me select another store because it showed out of stock there. If the item wasn’t available for pickup at this location, it shouldn’t have let me place the order in the first place. She finally looked it up and said, "See, we don’t have it." No effort to check another store, no solutions offered—just attitude. Then I watched her handle another customer looking for a mirror. Instead of offering real assistance, she just pointed to an aisle. When the customer asked for help, she told her to come back to the counter so she could "look it up." The customer asked if someone could help her in the aisle, and again the associate repeated, "Come back to the counter." The lack of customer service here is shocking, especially for a national chain. Most big retailers nowadays try to create a positive customer experience—this felt like a step backwards. I rarely leave negative reviews, but this was frustrating enough to make me say I will never return to this location—and possibly not to Advance Auto Parts at all. With so many other options out there, it’s just not worth it.

Last week Millie, Wendie and Alex helped me resolve a battery draining issue with my Honda. They fully recharged and tested my battery and alternator to get me back on the road again. Everyone was very supportive, timely in their actions and helped me get back on the road again. Great customer service and positive action by all.

Call to order a part and was put on hold. 11 min later phone disconnected. Call again and was put on hold 9 min later phone disconnected. 3 time I call and told the associated that I was on hold two times and he said that he was the only one behind the counter, and he was busy. So again I was on hold for about 11 min. I just hung up and walked there for the part that they did not have. Could have saved me some time by walking there in the first place witch took me 17 min to get there. Went to Auto Zone and got what I needed. This is Advance on grand st jersey city. I know they were busy there at the store with just two employees. Since this store is close to me and as a loyal customer I will still go there and purchase or order what I need.

Store was unwilling to install a battery purchased from the store via an online order. Said the problem was vehicle has a start-stop engine even though the online web page indicated these could be installed.

Been here several times over the last 5 years and the last three times, the cashier overwrote my speed perks number to enter their own account. They tell me to print the receipt and I can see someone else's email on the terminal. My speed perks shows zero rewards. Since three different people did this over a few years time I suspect it's a management level scam. Maybe they are selling the things they buy with stolen rewards. Maybe on eBay. Maybe to shops. Not going here anymore.