Metro by T-Mobile

Fui el día de ayer a hacer un cambio en mi teléfono y la chica mona que estaba allá es súper grosera no quería hacer su trabajo siempre que vamos a esa tienda siempre es un problema o sobrecargos

Estuve en la tienda el mes pasado para paga me atendió una pelo largo con lente .me anexaron una tableta que nunca me la dieron estoy muy molesta no vallan para nada a esa tienda

Meten tabletas sin mi consentimiento, yo fui a hacer un pago y me ofrecieron tabletas y no las quise y aún así las metieron y no me las entregaron. Pésimo servicio

Had an issue with eSIM for a transfer from another service. Store employee was clueless on what to do. I ended up getting a physical SIM which also had issues and they blamed my phone. Left very unsatisfied. I ended up fixing the issue myself by re-installing the SIM ID online, something they could have done as a troubleshooting effort. Totally do not recommend going here for any help beyond the bare basics.

I am very upset because my phone is broken and I bought new phone from Amazon which is unlocked. I want to change device I visit this store they trying to charge me 45$ when I said how it should be 28$ only then. Then the lady called her manager. The manager giving me some different excuses. Finally they are not ready to help me. They said you have to do online or call customer service. Finally I took New number from At&T. I have very situation because my phone is off from 2 days. I gave my number to everyone for work family. But the store representative not ready to help me. So I don’t recommend this store.

I went in to pay a bill and was greeted by your employee Kimberly. She was very polite and has great customer service skills. She is a great asset to the store. I would also like to give credits to Fausto. He is really friendly and his people skills are top notch. He is very professional when talking to customers.

I walked in and told them I wanted to pay my phone the person at the counter said my bill is $60 and had a connivence fee of $5 I said ok handed them $65 to pay my bill. The next day on September 2nd 2023 my phone was disconnected and saying I owed $5.16 I said what in the world. So I ended up calling 611 they told me my plan had been changed to $65 a month I said hold up I never changed my plan my phone should only be $60 a month with Amazon prime attached to it. I never once changed my plan. This store changed my plan and when I tried to talk to the manager and I gave them a receipt they told me that oh no one will ever do that. I contacted corporate and filed a complaint because this store doesn’t know what they are doing. I don’t know how without my knowledge change my phone plan and made changes to my account. I was so agitated and so angry. I will not come back to this store ever again.