Staples

I recently visited Staples and had the pleasure of being assisted by Shea. I can't express how grateful I am for the level of customer service I received. Shea was incredibly sympathetic to my situation regarding my grandma’s passing, showing genuine kindness and understanding during this difficult time. Not only was she professional and efficient in addressing my needs, but she also made sure I felt supported throughout my visit. it’s rare to find people that genuinely care about what you’re going through. Thank you, Shea, for going above and beyond! You truly made this experience all the more easier, I appreciate you so much!!

The sales associates were very helpful. I used the copy machine and encountered an issue with scanning. The associate was quick to resolve the issue. Another associate helped me find the paper I was seeking. They were both very cordial.

As a loyal Staples customer in Tampa, FL, it was only natural to visit the Staples in N.J. when I needed office services. I had the pleasure of meeting & being a recipient of Janet's exceptional customer service last Sunday, June 9, 2024. Not ONLY did the lovely Janet go above & beyond with my Amazon return. That alone was a 5-star experience! Janet also DELIVERED a case of water to the trunk of my car! I pulled up, popped the trunk, got out of the car & Janet was walking away... she already placed the 24 bottle case in the trunk! In a time when customer service is pretty much non-existent, Janet is the epitome of building client relations instead of making a quick sale, allowing Staples shoppers to run into competitors instead of remaining loyal. Bravo, Janet. You are a diamond in the rough...thank you! ♡♡

I stopped by the copy area here waited and waited and waited. The person behind the counter was busy chatting and joking. Never asked me if I needed help or even acknowledged me after making eye contact plenty of times. Other guys in the copy machine area walked by me no greeting no nothing. Tried to ask him something, he just walked past me. They do not want to help at all. Just pretending customers are not there.

I recently went school shopping my daughter was so excited to find her irradecent mermaid pencil case. It was sealed so we figured everything was fine when we get home and open it the inside zipper was broken so we returned it ans asked if there were more in stock which i was told they had 50 on hand. Prior to asking I searched thece.tite store top to bottom looking nothing she had a team member look I told her if it's 50 it has to be a case or something. No response after looking myself and waiting on them for 25 minutes I walked out. Went online and placed an order when I went to pick up they gave me some pastel flower one nothing like the one I ordered at this point it Said there were still 50 in stock they said oh its this one sorry only to get home and realize it was the same broken one I returned. Now I'm livid it's not hard look for the boxes it's clearly in stock. Headless to say I was on vacation and looked in 4 stores in PA and those employees were so helpful and knowledgeable one even offered to order it online and ship it to me why did none of the other stores offer this prior? Truly disappointed in my interaction and shopping experience and needless to say my daughter is upset we couldn't find it. This has been a month long mission with no success. Added photo for what we were looking for. I'm pretty say I have searched and searched with no success....Train these employees stock your selves all those boxes up on top could of been put out would of probably brought u more sales if it was on the floor there was clearly space for it all....

I had an outstanding experience at Staples, all thanks to Vansh from the customer service team. His kindness, patience, and creative problem-solving turned what could have been a stressful situation into a seamless and even enjoyable visit. Vansh listened carefully, offered thoughtful solutions, and never once made us feel rushed or like an inconvenience. It’s rare to find someone so genuinely committed to helping customers, and Vansh went above and beyond for me and my team. I would return to this location specifically because of the five-star service he provided. I sincerely hope the entire team follows his example — he truly sets the gold standard for customer care. Thank you, Vansh! You made a difference.

I brought a printer here. It is a good place for printing papers The employees are very informational, helpful and kind. It a pleasure to shop at this store. I love it