Hawai'i Self Storage - Kapolei-West

Awesome prices! There staff were very helpful and got us good deals.. I definitely would recommend this place to everyone..

Haunani and her team have been amazing over the years!! Always professional excellent service Always Thank you for all your help Haunani over the years. Highly recommend!! Patricia Neal (Twoscoops)

Excellent rates, climate control, very kind associates!

I got a call from one the lead reps. Due to review. She was very pleasant and helpful in resolving the situation. Which to be quite honest surprised me as many companies out there don't care about customer quality services any more. So I am very happy about the outcome of this and will be keeping my storage unit. Thank you very much. Christie

Kapolei has always been a great facility, clean inside and out, great staff. ONO cookies that the owners mother makes, complimentary water and coffee. Business center is able to use, conference room as long as you’re a tenant you can use at any of their locations. Reasonable prices for great security.

My experience with this storage place is unlike any other. The ladies at Kapolei self storage is very rude and don't know how to demonstrate great customer service. They get you upset and then when they don't want to deal with you they throw you on hold without even letting you know anything and transfer you to another person of which you Need to then explain your self again. If you can't handle your job you should really rethink your field of interest cause that is how you are going to loose customers. I had a previous experience where my rate jumped without proper notice to me. I usually receive invoice through my email and they decide to use another method. Not sure if that was a way to catch the fact that i wouldn't see anything and not argue the $50 increase. But later I got it resolved thanks to someone who DOES KNOW how to treat their customers (Daryl). It is quite frustrating to have such rude people be the ones I do business with. The ladies at Kapolei self storage next to kmart need to take classes or something cause this is not great customer service. Your inability to control stressful situations make you ineligible to serve the community. Very upset at the way you uphold your self.

Stopped in here after moving back to the island. Had to store a bunch of my household items after downsizing places. Great customer service. Jayna was extremely helpful in assisting with pricing and unit sizing. She showed us multiple units and really took her time making sure we got the best unit to fit our needs. I’ve rented at other places on the island and the pricing and customer service is not even close to comparable to Hawaii self storage in Kapolei.