Best Buy

(DANIELA)I wanted to express my sincere appreciation for the assistance I received. The support provided was incredibly valuable and made a significant difference. I am very grateful for the level of professionalism and helpfulness demonstrated. The positive impact of this assistance is greatly appreciated. Thank you very much for your dedication.

It was really easy to go pick up my new laptop. I waited about 30 seconds in line and was helped right away. I also had another young lady quickly help me find the perfect hard cover for it. Clean, well stocked, and friendly staff!

Best Buy tiene un gran surtido de productos, el lugar es muy limpio, amplio y bien organizado. Los precios son regulares, dentro de lo esperado para este tipo de tienda. Lo único que noté es que, cuando hay mucha gente, se siente la falta de suficiente personal para atención al cliente. Aun así, mi experiencia general fue buena y seguramente volveré.

Now that’s service; very professional. Thumbs up from me!… and as an added update their Geek Squad crew is on point. Straight squared me away on my phone that been screwed for months, and just like that… wow! you really are the Best money can’t Buy.

Antes era muy biena tiendauy surtida , y buenos precios , ahora ya no es tan surtida y precios altos

Had a great experience. Thank you to the supervisor and the gentleman chris that helped us today. Highly recommended.

Faulty Open Box Items & No Support Without Paying Extra I purchased a Geek Squad Certified "Excellent Condition" open-box PS5 from Best Buy, and after just a few months of light use, the system completely stopped working. Hoping for support, I scheduled a Geek Squad appointment—only to be told they couldn’t help unless I purchased an additional membership, which wouldn’t even apply to my device due to a 15-day policy that was never disclosed at the time of purchase. When I went to the store to get help in person, the experience was no better. The supervisor I spoke with didn’t seem to know the policies around open-box items and once again pushed me to buy a Best Buy Total membership—which can cost up to $200—with no guarantee it would solve the issue. The truth is, Best Buy’s open-box "certified" items are unreliable, and if they fail, you’re on your own unless you pay even more. No repair, no refund, no accountability—just aggressive upselling. I’m now disputing the charge through my credit card. Avoid their open-box products and don’t expect support if something goes wrong.