O'Reilly Auto Parts

I purchased a "rebuilt starter" on 7/31/2025 from "Chuy" at the 5102 Hwy 83 O’Reilly location and the picture is what I received. The starter they sold me left me stranded on 8/13/2025. I attempted to return their defective starter with receipt and "Dario" at the same location refused to accept my return stating this wasn’t the same starter sold to me. I explained I purchased this starter as a rebuilt and this is what was given. Return was refused and they would not take responsibility for their defective product. BUYER BEWARE, OREILLY’s WILL NOT STAND BY THIER PRODUCT AND WILL NOT REFUND WITH OR WITHOUT RECEIPT. Bad business and I will not step foot in another Oreilly Auto Parts ever again. I will even advise my employer (US Gov) to not do business with OREILLY’s as they don’t honor or stand behind their products. *Update: My coworker worked at a local O’Reilly here in Laredo. Advised it has been known that they’ll resell a core to unsuspecting customers. It appears they sold me someone else’s core as a "rebuilt" starter. El 31 de Julio compré un motor de arranqué de este local. El motor de arranque estuvo defectuoso y me dejó en la calle. Tuve que comprar otro motor de arranque y intenté devolver el motor de arranque y me negaron la garantía y no me quisieron devolver mi dinero. NO LE COMPRAN PARTES A ESTOS LADRONES QUE SI TE SALE DEFECTUOSO, CON O SIN RECIVO, NO TE QUIEREN DEVOLVER TU DINERO. Actualización: un compañero de trabajo que trabajó, que trabajó en Oreilly’s localmente en Laredo, me avisó que si, an ávido ocasión que se revenden / remarcan ciertas partes usadas a clientes que no saben. Aparentemente me vendieron una pieza usada, entregada anteriormente como "core".

I had a great experience on Thursday morning at O’Reilly’s! The gentleman who helped my father and I was very kind and provided excellent customer service. He took the time to helped install new wiper blades on my vehicle. I really appreciated his patience and willingness to go the extra mile. Thank you!

I came to get a battery and Juan helped me out very much he has great customer service turns out that I didn’t need a battery he took it off for me and charged it

bad customer service from manager at location morning shift. went just to simply return a part and he had to tell his employee to tell me he was saving the money for a diffrient return from a diffrient customer. Asfar as i know in business industry everything is first come first serve.

Went in to see if they had some parts that are considered special order. Decided not to purchase, the shipping to store per item was about $20 each. Cheaper to purchase somewhere else.

Very nice assistance..plus I had my needs met..so clean store..very helpful..

They've had everything i needed for my projects,great store very professional staff