Firestone Complete Auto Care

This is a wonderful location. I had an excellent experience. They did an awesome job on my charger . They definitely know what they are doing. I did not meet the manager , i wish i could have ! To tell him how wonderful he has this shop, the people , the service , everything. They use premium oils , i got the full synthetic of course , and they use platinum penzoil for a great price! I just bought a 2023 corvette stingray 70th anniversary edition with 6000 miles and i will definitely bring my new vehicle here for all my needs. My car is expensive and i trust these guys with it , that shows a lot about this crew! Awesome job Firestone !

I couldn’t be happier with the service I received from Henry and Ken! Henry, the manager, was professional, courteous, and kept me informed every step of the way. He made the whole process smooth and stress-free. Ken, the mechanic, did an outstanding job working on my BMW—it’s running better than ever. His attention to detail and expertise really showed. I truly appreciate the care and quality service from both of them. Highly recommend!

About a week ago I brought my vehicle in to this location for some routine services. I have used Firestone for all my services/repairs, except for a couple of times I’ve needed just an oil change and went somewhere closer to my home. Firestone has my repair and service history which is why I mostly go to them for anything needed. Check in was quick, and when I called sometime later to check on my car, they told me that my spark plugs needed to be replaced. I let the employee know it was done last year, which he looked up my record and confirmed, and said that I wouldn’t need them replaced. Upon picking up my vehicle I also discovered they did a synthetic blend for my oil change, which I’ve always had full synthetic done. I would have been charged again for them to redo it so I opted to take my car home. Annoyingly, the full synthetic oil change would have been the same cost as the synthetic blend because of a deal they had going on. I wish they would have confirmed with me before deciding to do the synthetic blend. Lastly, I had to attend a wedding and took my vehicle on a roadtrip. My left front wheel began to make a grinding noise when slowing down some of the time and even when accelerating. This became progressively worse, so before going home we had to stop in a tiny town and thankfully got service done there before we made the trip back home. My front brakes were shot and rubbing metal on metal. So I had to get my front brakes and rotors replaced. This was a pretty dangerous situation, and I thought that Firestone does their inspection and would have noticed that. At least the other Firestones that have done my past services always let me know how my vehicle was looking after services were done, even the brakes. I wouldn’t have written a review, but after the brakes ordeal after my car was just serviced I feel like we were put in a dangerous situation.

Upon entering the store, I was immediately greeted politely and things were explained to me in a way that I understood. I checked in and sat in the waiting area. I was updated on the status of my car throughout my stay and when the car was ready, the total was exactly what my estimate had been. No one tried to upsell me on anything. As I checked out, I was told about an upcoming sale on tires and told all the benefits of purchasing tires from Firestone, warranties, etc. I felt like a valued customer. I would definitely use this service again at this location and will tell others about my excellent experience. The waiting room and showroom area was clean and free of debris or smells. The employees were all friendly and kind.

Patrick was extremely helpful. He stopped his work as soon as he saw me walk through the door. I inquired about an issue I was having with one of my tires and he guided me through all of my questions, providing more helpful information than I anticipated. I appreciate his help today and look forward to returning.

I had a fantastic experience at Firestone recently. I came in with a damaged tire, and they took care of it with absolutely no hassle. The staff was professional, efficient, and friendly from the moment I walked in. They quickly assessed the issue, repaired the tire, and had me back on the road in no time. It’s clear they value their customers and take pride in their work. I really appreciate how smooth and stress-free the whole process was. Highly recommend Firestone for fast, reliable service!

Excellent service! We had a flat tire, and as always, this location was our first and only choice. The level of service continues to exceed expectations. Patrick was exceptionally helpful and communicative throughout the process, ensuring the repair was completed promptly and efficiently. We truly appreciate the professionalism and reliability—thank you for consistently delivering excellent service!