Interstate Batteries of Las Vegas

I want to thank Pamela for the excellent service she’s done. She was the only one in the office and she got me in and out. I think she deserves a raise or a nice bonus.

Calling out the owner for the "untruth" in their reply to my first review I deleted. They claimed they did a hydrometer test. These are SEALED AGM batteries. That would be impossible. If they deny your warranty, call the BBB, then file a small claim complaint in court! $500 gone!

I am leaving this review because after my experience with Interstate All Battery Center I feel like I went to The Twilight Zone and somewhere in Las Vegas Rod Sterling is smoking a cigarette and filming me in my episode??? I had to replace the battery in my corvette on June 2 of this year and wound up calling Pop a Lock for assistance. The tech arrived and replaced the battery and I did not realize it was a battery that would cause havoc in my Corvette because it did not hold the voltage at 13+. So I called and asked for another battery and was told they would reach out to me or I could bring the battery to the Battery Center. I opted for just getting it done and went over to the Center. I told them the issue and they said they would have to test the battery but it was under warranty. Thought no problem, go for it. The tech at the center came over tested the battery and found out it was not charging. So i went in and talked to a different associate, younger than the first, who by the way is their employee of the month! The new associate told me the new battery would be $400+dollars?????!!!! I asked if they would allow me to pay the difference of $230 and she answered yes no problem( figured a $400 battery would come with an install??) She called the tech and said they would meet me outside. I was out in the heat for about 20 minutes and could feel the old theme song from The Twilight Zone playing as there were no other customers and no tech with a battery?? I decided to go inside and Their Employee of the Month looked at me as if I had a third eye growing from my brow and I asked her about the battery. She said it was out on the rack near the door! I was then waiting maybe they were going to install it or give me the tools to do it? She then turned and walked away. I picked up the battery and then brought it home now wondering Did they want the old battery back??? So I called and Pam answered to dispel the confusion and let me know yes they did need this back. Now I had to run this battery back and the younger associate thanked me for bringing it back and their Employee of the Month was sitting at the front. I asked the younger associate if this is a common thing of people having to go home and then bring back the old battery? She said no we usually take care of that.Twilight Zone moment! Why was I not offered this service ??? I was done by this point and will probably not return to this place for service again. I have been in the Customer Service Industry for over 40 years and will always bend over backwards for my guest/customer ( hence the CUSTOMER SERVICE INDUSTRY). I was made to feel like a nuisance and this is after paying all together $432 for an amg battery! If the owner/manager is reading this, help your service people appreciate the person walking in the door and try to build the rapport so that they always consider your establishment as THE OBVIOUS CHOICE! To give you a comparison I walked into Auto Zone and was made to feel as a valued customer for $16 for the battery post extenders on the same day! And their AMG batteries are $259.

The place sucks they sold me a bad battery for my mini cooper. My husband went down there to trade out the battery, they charged him more money. They didn’t even know they’re suppose to register a battery when you put in a mini. Now it’s a year later I need a new battery again!! Make it make since, stay far away from this place they take your money and sell you bad batteries and then don’t want to help you. Horrible customer service they play the name game a lot as well!! They don’t even deserve a star. And we did upgrade the battery to what mini recommended and the battery is still no good!!

Lisa & Jeremy were wonderful & attentive had a great experience with them while my battery had to be replaced, it was done quickly.

I had no problems getting a new replacement battery from Interstate. It was still under the warranty coverage period, so I only had to pay the install fee. The front desk and service tech were very nice, and I didn't have to wait long before my car was able to start normally again. Seems like the battery was defective because it lasted barely a year, but I'm glad I could depend on Interstate's help when I really needed it!

Employees were nice and helpful but I'm giving a 3 star because I had to leave my battery overnight which I didn't mind and was told I could pick it up at 8am the next day. I showed up at 8am the next day and the employee told me that I had to wait or come back to get my battery because the warehouse guy didn't show up yet. He ended up getting in between 8:30-8:45. I had a meeting to attend at 9:15am so that made me late. I understand things happen but If you tell me to come back at 8:00, I expect to pick it up at 8:00 and not guess when the warehouse guy will be coming in.