Long Beach MINI Service Department

Look for Brian in the service. Came here to replace my cooper rear left tire. Beat the all the prices from online tire shop and other dealership. He is the man!! 10 Stars... Knowledgeable for entire mini line ups and even recommend good place to eat lunch. Thank you!!

My husband and I decided to choose this dealership because of the reviews and it's in our backyard, Long Beach. The experience was Excellent and we would like to personally thank the Manager Paymon and Sales Associate Edwin for closing the deal for us. They were very professional and accommodating . Do believe the reviews this dealership takes Pride in satisfying its customers... Thank you again... 2016 Mini Cooper Countryman...

Fantastic experience!! Kind and professional, epitome of service. Thanks to Gilbert Lucero for all the help - a class act!

I came in to Long Beach BMW and Mini dealership I had an appointment for a diagnostic test at 8 o’clock my Mini Cooper Countryman was making a noise when I was backing up turning the steering and some others thing so they offer me a shuttle to take me home because he was going to be for a few hours Sergio the driver was nice . my service advisor was Miguel Rivera i see why he is a advisor he is understanding and listen to what I needed to get my car back and running perfect he offered me a loaner but I did not really wanted to get one . so he kept in touch with me and what was happening with my car and what was needed and what was going to be fixed to make my car running perfectly. It took a week and a half.. now the only reason i had to wait is because they had to order the parts so I had no choice but to wait.. and the cost was pricey but it is worth it there’s nowhere else but to take your car at a dealership they will fix your car the right way they have The right tools for your car it was Worth to wait !! now my car is back Running perfect now I can drive my car Safely on the street with my family I would like to thank Miguel Rivera and his team for a awesome job they did on my car I am so grateful for your customer service I really appreciate it !! One more thing can you please thank the mechanic that work on my car he did a perfect job sincerely your customer MariaV

My first time visiting this service department for my new Mini and I was very impressed. Joshua helped me out and he was personable from start to finish! The amenities of the place were impeccable and my service was done in record time, even though I wanted to stay longer to enjoy the lobby area! They didn’t try to sell me on any unnecessary services, and I appreciated that. Very clean, upscale, and good service.

For some reason the review I left on Google disappeared. (Who knows why). Went into the Long Beach service center for new front brake pads. Arrived early for my scheduled appointment around 1. I was told the service was going to take an hour and the service could cost between $250+ to $500+. Honestly prices were an little much and it's always so questionable when a service advisor is already priming you for a more complicated and steep price. It's front brake pads, its not complicated to switch them out. But I heard this location can be a bit of rip off as resident of downtown Long Beach. I was okay with it, as long as it gets fixed. Since we have a new born daughter and my wife drive the car. The service provider, Alex, says he will tell my mechanics assessment and let me decide what's gonna happen. Of course two hours later, no word and I get text about a totally different problem they found costing $1200+. So already an hour past their estimated time and they spent that time looking for other things to charge for. Because that's what dishonest service providers do. Eventually I find Alex and we end up in a whole mix up because he forgot what car was mine. First told me the brake repairs were free. When I try to leave they find out, he mixed up cars and I will still need new brakes. This is 3 hours now and I was planning to pickup my daughter way earlier. So I ask directly "where is my car and what is going on". Alex says "oh I think they are getting to your car. I think I saw it in the garage". It's been over an hour since they sent me a video text of my car in the garage. With the hood open and them going through the engine. Not the brakes. So okay, just a straight up lie. We'll I still have an hour to wait because they were hoping I would suddenly want $1200 dollars in repairs but I just wanted the new brakepads. I left close to 5pm. Alex seems like a good person but clear a part of his job is to find more things to charge for. Also I didn't need to sit in the waiting area of their building for over 3 hours.

I've been bringing my Mini for service or other maintenance issues to this location. Great service, they keep you updated about your vehicle status and are very transparent about their prices. Not pushy at all either. If you have a Mini, ask for Joshua. Super friendly guy and gets things done quickly and efficiently.