ElectricStep, AMP Research Shipping Center

This is my second purchase of Amp Research power steps and both times I have received there product damaged. This time I purchased their XL series and when unboxing the finish on all the brackets were all dinged up, the cheap aluminum rivets they use on the end caps was broken and had two nice size dents in the passenger side rail. I have made numerous attempts to contact AMP Research both by email with photos of the damaged parts and phone to have no luck in anyone getting back with me. I have also contact Real Truck who I made the purchase through and they started a warranty claim for me back in June but that is as far as it has gone and again I have made numerous attempts via email with no success in anyone getting back with me. So, you got me twice but I will never again purchase any AMP Research products or recommend your product. For what these products cost these days one should expect a higher level of customer service, and this to me is completely unacceptable. I know for a fact that there is another company that makes power steps at half the cost of yours and their customer service is top notch. Updated 11/24 - AMP Research has made contact with me and went above and beyond to make everything right.

Customer Service and replacement motor are great. Unfortunately shipment was missing one of two mounting screws and all of the plastic push pins that secure the rubber boot. I called Customer Service needing to order a new controller unit. At same time asked if they could add the missing plastic push pins. Note I used one of my old mounting screws for missing screw. Was told would need to return the motor order or buy a new rubber motor cover. Organization needs to give the Customer Service people some leeway. Very frustrating since I cant return a new mounted motor. Guess I will use some baling wire to replace the missing pushpins!

Ray was super helpful. Would have ordered the wrong part if I had not spoken with him. He also provided schematics and much needed tech advice to help me diagnose and complete the repair.

Quick shipping and awesome customer support. My pride got the best of me when trying to install and I wasn’t going to call for help on install. When I finally gave in, i called and spoke directly to a rep and they walked me through the install. Could have saved a lot of time and headache if I would of just called first. Thanks for the help and awesome product.

Customer service was helpful in ordering correct replacement motor! Unfortunately I couldn’t get good information on how to tackle replacement with running board stuck in upper position. Online help videos don’t cover this situation. I was able to remove running board after removing screws from t- brackets but front bracket being stuck would not allow for board to be removed in normal fashion. I was able to remove end cap, lubricate channel and then carefully hammer board (using wood block to protect end) backwards till it slide past leading bracket with motor. It then came off. Now I had access to dead motor/gear box. Bracket released once gear box/motor was removed allowing it to drop. From there the process was straightforward. Board operating flawlessly once again!

the worst company to deal with, I've had my order for 35 day with no updates, tried calling and nobody is answering the phone or calling back after leaving them a voicemail. I really recommend working with another company

Fantastic to work with. Ray was very understandable of my situation and was willing to bend over backwards to help me out. I've purchased multiple products and the products always arrive fast. Definitely would recommend ElectricStep to anyone needing steps for their vehicle.