Firestone Complete Auto Care

0 stars. On top of everything they DIDN'T fix & still charging diagnostic and labor (almost $1,000 total), they put stop leak in my husband's jeep and it now doesn't run. This last time, my husband didn't even bother asking them to find the overheating problem for the 3rd time because he fixed it himself. He went in because his ac was in & out. So....WHY did they put stop leak in it? They did not fix the AC AND dude told my husband it's "fixed" but not blowing through the vents. Huh????? Please tell me if I had the definition of FIXED wrong my entire life. Like....HUH???? They flake ALL accountability, they are NOT experienced, and they WILL scam you out of your money. Oh, &the first time he brought his jeep, they stole his bluetooth charger. Relying on diagnostic test to tell you what's wrong and not being able to figure it out after 4 DIFFERENT times within a 2 week period is INSANE. You really can't find an experienced, honest mechanic anymore. &THIIIIIS IS FIRESTONE. We really expected a lot and got nothing but a dented bank account.

This will probably be my last visit to this Firestone. My entire experience was horrible from start to finish. I took my vehicle in on Saturday morning for an AC diagnostic. Didn't hear anything back from them on Saturday. Called Sunday morning and they said I could use 2 new tires. I was like cool. It should be done in a couple of hours. Had to call back later that evening to see what was going on with the vehicle. Guy said the tires were in transit and I should plan on another way to get to work. After almost another day of no communication I called back and was given a horrible attitude. I completely understand staffing issues. The way he spoke was it was my problem for asking about how my vehicle was and when can I expect it. When they actually did call and I went up there. The clerk was also very rude and said very little to me, didn't even confirm the price. They missed the basics of keeping me in the loop. If you can't do the simple things why am I going to trust you to do more complex tasks? After a short while the "Tire Error," light came on. I checked the tires and the 2 they replaced were at 40+ psi according to the air machine. The car label says 32 psi. They should know better. The TLDR version is they made things worse by not completing the job. I had to go back behind them and correct their mistakes and pay another service company to ensure the care was safe. Been coming here for about 20 years but no more. They sucked really hard. Complete failure on all facets.

came a couple times for air in my tire. redhead guy said he would have someone out soon. no one came for 10 minutes. i cant imagine having actual work done on my car at this place since no one cared enough to take 30 seconds or less to fill up tires. this has happened each time i came for air. would not recommend to anyone

I can’t say enough great things about this location. They took care of me right away, and everyone I interacted with was incredibly kind and professional. Pat and Steve especially stood out—they had amazing attitudes, were so helpful, and genuinely made a tough day so much better. I don’t even live nearby, but this will absolutely be the location I come to from now on. I had metal sticking out of my tire, and they jumped in to help without hesitation. Every single guy there was hardworking and on top of things. I’m so grateful for their help and highly recommend this shop. Thank you all—you’re true assets to this place!

Mr. Steve and Mr Shawn had wonderful Speed of service and very Welcoming Customer Service! I love the experience I had here as a customer ! Keep up the great work you all! Out of the ones I've been to here in Louisville this has been the best of the best GREAT CUSTOMER SERVICE,.THANKS ONCE AGAIN FOR MAKING MY CAR AND MYSELF FEEL BETTER

It was a great experience and service. They have a wonderful customer service team.

Either they didn't know what they were doing or tried to rip me off. Told me I needed my entire taillight housing replaced when I only needed 2 bulbs and tried to charge me 3 times what the housing cost at any auto parts store. Instead of paying them $750, I fixed it myself for $20. I don't like giving 1 star reviews, but I filled out their store survey with these issues and never heard back. Taking my business elsewhere.