CubeSmart Self Storage

Pros no rats or roaches reasonably cheap. Cons Unregistered non working vehicles left on property..unlicensed mechanics allowed to work on premises fixing cars leaving massive oil spots on unloading area grounds. Mangers claiming property is under surveillance but managed to allow these infractions.

Please read your contract before choosing CubeSmart they don’t cover for surface water damages I wish I could give no stars! This location has water leaks everywhere and damaged all my property! I paid $260 a month for 9 months to leave with nothing. My stove and dryer is damaged, my mattress, bedroom furniture and all of my clothes. On top of that I had the insurance. They said they couldn’t issue a payout for surface water only if it comes from the top! How would they know where the water came from. I have water stains running down the side of my mattress. This is so disheartening they should be shut down! My items looks as if they were just sitting in water! They are not BBB accredited! This company is the worst storage company ever! They will damage your personal items and even if you have insurance they will not pay out for the damages! They do not pay out if their building floods which happens often!

This is probably one of the best self storage locations to be found. I came in during the pandemic and add a large 1BR quantity of furniture and other items in storage here for last 2yrs. It’s always clean, with no sign of rodents or other undesirables. The customer service has always been friendly and professional. Gerald has been there and has never failed me with price, recommendations, or the facility. Recently I met Yvonne as I closed out my storage; she brought a very similar level of professionalism and kindness as i had been experiencing there with Gerald. Definitely recommend this if you’re in need of storage in the Memphis area.

Staff was very friendly and efficient. Unfortunately there was an issue with the space I was assigned. Was supposed to have received a map as an email attachment, not attached. The staff was unable to find a map on her computer to print. We were left wandering around the place trying to find the numbered space and could not find it due to most of the numbers on the ground being too faded to be visible. After 20 minutes of wandering around, I asked to be given a new space where the number was visible.

Gerald at CubeSmart is truly the best! He was so kind, patient, and thoughtful throughout the whole process. On top of that, he had me laughing the whole time his sense of humor and positive energy made everything feel easy and stress-free. You can tell he really cares about the people he’s helping and takes pride in what he does. Thank you, Gerald, for being such a great help!

Customer service was exceptional from the time I booked online. Gerald at the front was so helpful and friendly. The process was so easy and fast. The units are very nice and clean. I would definitely recommend them!

The agent on duty was EXCELLENT and very customer focused. She worked hard to ensure all customers needs were met-- multi- tasking at its finest! Can't say enough about how personal she was! Great customer facing person!