NAPA Auto Parts

really weird store. you can’t look at any of their selection. you have to tell the guy up front what you want and he can grab it for you. was not what i was expecting and ended up going to AutoZone for a way better and friendlier experience.

I have been to this location twice and each time, I've had excellent customer service from Matthew Lang. He made it easy to find what I needed. This week, I went in for replacement low beam headlight bulbs, as both of mine were burnt out. He assisted me with getting them replaced. I am so grateful for his help. Thank you, Matthew. You're an asset to Napa Auto Parts.

Very weirdly setup store. All the shopping aisles are behind the counter. You can't shop yourself... Only one grumpy employee when I was there. He couldn't find my order for a long time. Took over 20 minutes to pickup on online order. However I would be grumpy too if I had to walk 2 flights of stairs for any specific auto part! There is a huge Warehouse off to the side of the front desk. It is two flights of stairs down. No elevator. He had to carry my heavy parts up two flights of stairs... This store is dirty, dingy and worn nearly every where you look. I will not be back! Also watch your step... Water & snow from the roof creates horrible ice in front of the entrance door!!

I regret coming here. - I had a personal bathroom emergency but they would not allow me to use their bathroom. - Slippery sidewalk, mostly covered in ice with a few little sprinkles of salt. Had plenty more sidewalk space they could've shoveled. - No mask on any of the 3-4 employees in there, especially with the one that helped me who kept coughing in my direction.. - The store is poorly set up, the customer enters in between 2 counters where you have to ask staff for just about anything you want to even just look at, not necessarily buy. - While an employee was helping me the phone kept ringing and instead of one of the other two or three employees at the other side of the store answering it this guy decided to take the call. It had an extra few minutes to the wait time, still really having to use a bathroom. You could clearly tell the guy didn't want to be there. - He took another couple minutes just trying to find the item he went to look for, which I get not everyone has great memory, but maybe it shouldn't be put upon the staff to get such simple items behind their counters. (Around 3:00pm on January 25, 2022)

Super helpful, very friendly, and had all the parts I needed. Caliper, brake pads, rotors, wipe blade, oil, and oil filter. Quick and efficient.

Website says they close at 7 but if you waste your time going there at 4:30 you'll find the store is closed. Nothing better when you have a dying vehicle. The employees here consistently leave the Open sign turned on and then lock up and go home. This is the 4th time now.

Great prices and discounts.