U-Haul Moving & Storage at West River Rd

I recently inquired about my existing unit at the front desk and Meshach was of great help and discovered a discrepancy in the pricing of my unit and with the help from the general manager they adjusted my pricing. I greatly appreciate their customer service by following up with me in person and over the phone. It’s been a good customer experience thus far.

I reserved an appliance dolly in advance of my move - because that’s the whole point of making a reservation, right? Apparently not here. When I showed up, the rep casually informed me it wasn’t available because "they didn’t bring it back." That was news to me, since no one thought to give me a heads-up beforehand. I relied on this dolly for my move, and instead had to scramble to find a replacement the day of - exactly what I was trying to avoid by planning ahead. The rep’s idea of fixing the problem was simply removing the charge from my bill. Groundbreaking. When I escalated to the general manager, I got the same level of "service": rude, dismissive, and equally unhelpful. If you value reliability or customer service, do yourself a favor and avoid this location.

The customer service provided was the worst that I’ve had in such a long time. I got there at 8:30am to open the lock and there were no keys. Other two people had the same issue. We waited until 9:00am, which is the time they are supposed to open, and had to wait 45 minutes. When the employee arrived, she did not even say sorry and came in with the worst attitude. When I asked what had happened, she said that her coworker’s car broke down and that she overslept. I understand we can be late for a job, but not coming in with the right attitude, let alone an apology is insane. On top of that, the truck was extremely dirty and gross. Very unsatisfied with the service provided.

Super smooth pick up and incomparably better than other uhaul locations. The gentleman who helped me (I believe he said name was meshik) was quick and very friendly it was breath of fresh air working with him. I’d recommend this location in a heartbeat

Almost no gas in the truck when we picked it up, returned it with more than we got it and still were charged a gas fill fee. Requested a dolly but one was not provided, so we had to return to the shop to pick it up. Rental drop-off instructions were misleading and when I went in to the store to speak with the clerk and the manager, they were incredibly rude to me. Embarrassingly bad customer service.

Very disappointed with the switch from previous owners to U-Haul. I had my stuff stored for three months with this location and everything was covered in rat feces. The amount indicates that there is a significant rat problem here. I had nothing scented in my storage unit. I had to get rid of a bunch of stuff. Would not reccommend storing here. It is also dirty, unkept, and there is no room for extra parking.

This place is so awesome! I feel like I’m in ad commercial every time I come in. The two African American employee in the front are exceptionally helpful. I enjoy the cleanliness and access to the push carts that are always available at the loading dock.