Central Coast Community Energy (3CE)

I applied for their battery rebate on April 2025 and all my documents were approved and received the link to sign up my solar account with Texture. They told me it would take about 30 to 45 days to get approval. 45 days later I emailed Ana Capstick the person from 3CE to get an update. Never received a response from her or 3CE support. I have called several times and they keep telling me that they are working on it and will receive a call back. I never receive a call back so I have to call back again. Been doing this now for several days and weeks and nothing is getting resolved. They keep promising me that they will call me back but nothing. I tried emailing them and never get a response back. It is very frustrating that they don't seem to care about getting this issue resolved. Talked to my brother who is a lawyer and he suggests taking them to small claims court. I am strongly considering this if I don't get this resolved ASAP. Next step is filing a complaint with the Better Business Bureau. Roberto Magana

Terrible customer service. Probably not allowed to cuss in this message... but you get the point. My battery fully discharges daily thanks to the texture app, so I am left with no stored solar power to power my house at night. DON'T SIGN UP FOR THE SCHEDULED DISCHARGE VIA TEXTURE/3CE!!! After getting jerked around in their automated phone system the first live customer service person accidentally hung up on me and I had to go through the system all over again. Second call the person would not let me progress my inquiry in the phone call without providing her an address lot number (what the hell is that?). The phone call left me without a solution or an apology.

I opted out and was promised an email confirmation by yesterday which I did not get as promised by the Supervisor named Marcos. He was very nice to me but I do not see the opt out confirmation for both accounts I oped out of. I had just paid a whole year of true up for my solar account. This company automatically enrolled me in their plan which bills monthly. I only pay between $0 to $12 with an average of $8 on my solar minimum charge from PG&E until it adds up at the end of the year. At the end of the year I pay 12 months worth of PG&E solar true up. I had just paid a very large amount. When I spoke to Marcos he promised me he would email Robert Shaw the CEO. I was told it would be between 3 to 5 business days. There is no way I would have authorized this 3CE to start billing monthly payments being charged for electricity monthly. However 3CE did this and I had no idea and I do not think it was disclosed in a way we could understand. My current monthly payment went up 14 x....yup 14x the amount I am used to paying with my solar plan. With 3CE I did not understand what they were doing. I thought I was getting a credit. The amount was similar to other credits we have received from PG&E. There is no way I thought it was a bill. After I called they told me that there is some formula that will not allow me to opt of our of the second 3CE billing structure on 2 accounts. This is a very stressful situation and I would never have allowed this account to go monthly as 3CE charges on the solar account which PG&E does not charge. How can a person afford a whole year payment for the Solar final payment which is called a true up and then be billed like this. I left a message with Marcos for Robert Shaw the CEO to contact me. I read all about him and I agree with all the things he wants. Spending much time and financial effort to go ALL Electric I match the exact customer 3CE vision. But here I am worried sick about what has happened. If a PG&E customer just finished an entire year true up payment how can 3CE just put me in a plan with this large electric delivery month payment 14 x what was my regular payment? I am their targeted customer and they did this to me. My house is all electric. I have an all electric car. I have solar panels all over my roof. You can't get much greener to match the companies written statements than I am. My husband is in heart failure and this totally stressed him out. This has just increased the problem significantly. Why would 3CE not allow a person with an annual true up payment made just before they started billing without really knowing what was happening regarding 3CE. This has caused financial stress ..very much stress..that the exact customer they want is me but there is no carve out for customers that paid an entire year of energy. Folks like me should receive a special email and given the opt out choice immediately. Again I really thought they were sending us a monthly credit. Instead they have placed financial stress and health concerns on us. There are also payments that go to the Solar Carrier monthly which I already have to pay. If you are a Solar Customer or any customer you only have a small window to opt out. I feel that your company practices or procedures are detrimental to my family's health and well being. I may have considered this plan later during the year when I could rearrange certain payments or other things. BTW what was the ballot measure wording that allowed this to take place? I would like to know. I should not be up at 5 a.m. in the morning worrying if there is any way to get this resolved before the payment clears automatically from my bank account. They were so fast they took it out yesterday. Why was I not notified by email or text or phone call that this transition was going to take place because I would have had more time to opt out if I would have known. By the way my husband has been up since 3 a.m. worried sick over this.

I was an avid supporter of the community power company, but have lost all interest in the project for several reasons: I don't see any real savings, the company is very slow in resolving issues, and as of today I am still waiting on the $300.00 in electricity solar credits that PG&E provided in July 2022. Today is April 2023 and CCC Power still hasn't credited my account with that money. Instead, they have been using it for 9 months.

They talk a good game, but they fiddle your bill and now it costs me *WAAAAY* more than it did under just PG&E. My rooftop solar will take much longer to pay for itself under this new regime. Were it under NEM-3 (instead of 2), I don't think it would pay for itself.

Sent me a promotional emails without permission. I have never subscribed to your mailing list nor have I ever agreed to receive written communication from you.

3CE Community Energy is a proud member of the Atascadero Chamber of Commerce. They are a credible business providing a great customer experience. The Atascadero Chamber of Commerce recommends 3CE Community Energy for renewable energy at an affordable cost.