Harbor Freight

Me and my husband had a great experience walking in as they seemed to be stocked more than in comparison to the one where we live. They had generators which was our priority upon walking in. We picked up a few more things and applied to their credit card because we've been buying a lot of tools. Christopher was a big help, he explained a lot of their warranty rules on the generators and overall was super kind and patient. It also appears that Dana and Andrew are the most knowledgeable alongside Christopher. I recommend talking to him.

One stop powerhouse of every power tool assessories you could want Down side of this customer service needs improvement quickly How do have a position representing Harbor Frieght and not have knowledge of any of the tools.

My partner went into the Moreno Valley Harbor Freight location and witnessed one of the employees being racist and disrespectful to a customer. While he was waiting in line at the register, a black man was shopping and he needed assistance looking for an item in the store. He politely asked the cashier (a hispanic woman with long hair) if she knew where a certain item was located. She just waved her arm in a certain direction saying that the item was "over that way", the man asked for clarification, "Which way?" And again she pointed in a general direction. So he walked away to look for the item. While waiting in line, my partner was watching this encounter and the cashier was talking to another customer and she whispered under her breath something to the customer about the black man and the customer laughed. After a few minutes the black man came back to the cashier and he kindly asked if she could call someone to help him locate the item. The woman cashier told him she would and my partner saw that all she did was pick up the phone like she was making the call and then she said nothing on the phone and hung the phone back up and started laughing with one of the other customers. The black customer returned for assistance and my partner overheard her say quietly that "if he doesn't change his attitude I am going to kick him out of the store." Are you serious? The black man was nothing but polite the whole time and this is the treatment the man gets from the Harbor Freight employee??? Unacceptable! My partner called her out and she had gall to deny she did that and then claimed she wasn't racist. What a piece of work! That was rude, racist, disrespectful and the most terrible customer service I have heard about especially at a Harbor Freight store.

Dana and her supervisor were EXTREMELY helpful! Me and my mom don’t know anything about tools and they explained everything thoroughly. They were really nice and patient with us.

Check your cables! I just fixed mine- because i was at one time an: SW/AW EM FN ... but Harbor Freight has a return policy worse than Venzuela from 2021-2025

Dana in the front is a professional and class act. Top notch knowledge base, customer service, and articulate responses.

Great value but same inventory. Their tools do not last long and I have had several of them break. (wrenches and drill bits). Good for hobby use or every now and then but I wouldn't use them for serious work. No new products. After a while there is no need to shop there any more.