Mid City Automotive, Towing, & Collision, LLC

Absolutely utterly jaw droppingly atrocious, at best. They hooked and towed my car from the Gentilly Walmart parking lot while I stood right there with my young autistic son and Walmart staff holding the groceries for my trunk. We were parked in a grocery pick up spot waiting for my order to be brought to my car. We had been waiting a while, and I wasn't sure if Walmart had received the message we were there. I tried to call the store but the line was busy. My son was getting upset, and I thought maybe they didn't know we were there, so we walked up to the store to check on our order in person. I didn't want to move my car in case Walmart staff came to our spot with the groceries, since I had already entered the spot number in the app. Walmart told me they would be out shortly so we headed back to my car to wait for the groceries. We were only gone a short moment but in that moment our car was already hooked to the tow truck. The truck must have been sitting there waiting for this opportunity, it was so quick. My autistic son got upset because the tow driver refused to stop hooking up my car, even though by then Walmart staff was standing right next to my car with the groceries to load into my trunk. Clearly, we were parked in that spot to receive those groceries and everyone was telling the driver this. My autistic son started to melt down over our car being taken away, and then the tow driver became threatening, telling me I'd better get control of my son, and the situation began to feel unsafe. It was a scary and terribly upsetting experience. And then he drove off with my car and left us standing there with our groceries.

My partner's car was towed from my apartment complex. Whatever, mistakes were made, and they're doing their (albeit deplorable) job. I was told it would cost around $236 to pick up the car. Absolutely ridiculous pricing, but again, what are you going to do? We get there, go to pay, and the price to pick up the car jumps to nearly $300. "Gate fee", they said, which was never mentioned whatsoever.

I would give them negative 2 stars if I could. Terrible customer service. Combative front desk person with no answer. Manager nowhere to be found and cant be contacted. I had vehicle stolen and somehow this company "recovered" it and no one contacted me to even let me know until 4 weeks later by mail. They then tried to charge me for storing my stolen vehicle they found. They claim they checked with the police but didn't know it was stolen despite the fact I reported it and have the paperwork to prove it they still refused to release vehicle until I or the city paid them. At time of review I have been trying to get my vehicle back for a week and the story as to what they need changes every day

Towing services are terrible. Idk what they do but they seem to just not care that they messing with somebody’s vehicle. Got my car back from them and now something is wrong with my rear suspension and steering. It rattles and shakes and did not drive like that before. If you looking to pay them to tow ur car, you might as well go with three brothers. Now not only I gotta pay them a fortune, now I gotta see a mechanic. It doesn’t take much to be mindful of other peoples property. I should make an insurance claim against them for damaging my car. Only reason I give 2 stars is because the receptionist lady was super helpful and understanding during the process of getting my car back.

They get no damn stars from me!!!!!! I had my toddler with me they wouldn’t let me bring him in while we wait , they were not friendly at all! The also didn’t have a damn ATM which you need to pay the fee but at least have one ! My BF had to walk to the gas station to get cash. I understand the rules for improper parking but have some humanity skills.

This company is operating outside illegal parameters. They present one price ($230) over the phone, then demand another ($330) upon vehicle retrieval. I was assisting a legally blind, disabled individual in inclement weather. The company's practices exploit vulnerable populations. Despite presenting the individual's disability documentation, the company remained focused solely on payment, disregarding the emergency circumstances necessitating the parking violation. Providing my work ID and driver's license to explain who I am and show that I was honest about my situation. This pattern of disregard for extenuating circumstances is consistent across numerous towing incidents. The company demonstrates a complete lack of empathy. In one instance, my brother's vehicle was towed from the same location during a medical emergency, resulting in a tragic outcome due to delayed access to critical care due to the tow of his vehicle. We must prioritize compassion, actively LISTEN to customer explanations, and allow for verification of their claims. Sometimes situations can end good if we are respectful to each other.

Got to give Chris and Kirby 5 stars. We had a few issues after we bought a car from them, and they went over and beyond to get everything right. Nice place to do business with.