Port of New Orleans

We disembarked quickly, but got separated from our group who happened to be the ones driving us. We ended up having to wait outside for close to 1.5 hrs with a 14 month old baby in the 90 degree heat. We asked twice if we could wait inside since our baby was sweating and crying profusely and they denied us both times and met with no kindness. I understand policies but i would have appreciated some leniency. Two chairs would have affected no one. Please do better my baby didn’t deserve that.

I was threatned by security staff - specifially the female employee told me "Im going to kick you" as I walked by her. She wanted my small children in a separate line than me. Security staff ("Allied Universal") welcome you back stateside with some sour, rude attitudes. The process of maneuving through after debarking is chaotic. I had several some children and they kept trying to separate us. Parking is pricey for 7 days = $187ish, but secure. On-boarding was great and take your luggage for tips.

Never cruise out of the Port of New Orleans. Our departure and arrival were perhaps the two most chaotic experiences of my life. There is no consistent information from staff. Arrivals and departures get mixed in the same hall for maximum confusion. They are just not set up to properly deal with thousands of people arriving and leaving at the same time. I will never cruise from this location again.

We took a cruise from this Port at the end of July. The staff was absolutely AMAZING from beginning to end. I thought we technically missed the final boarding but they got us through quickly. The security check guys went above and beyond and brought our luggage on board the ship. Thanks for saving our vacation!

I love the everything about this port. The people are very happy and helpful. I love all the ships

Disney cruise parking lot H. You can drop your luggage off and passengers and park. A shuttle will bring you back. You are charged when you arrive back to pick up your vehicle. We were charged $80 but some said they were charged $90. Embarkation was not bad for Disney, but we did have Concierge status so there was no wait for us. The staff was friendly and the terminal was very clean.

This is my least favorite port to embark a cruise line thus far here in the United States. The parking and traffic flow is a nightmare. It is super congested and they have different people directing traffic that gives you total opposite advice on where to go and where to park. We ended up having to drive around multiple times before we were given solid direction. Then after you finally get on the ship you have hours of cruising dark disgusting smelly waters of the Mississippi before you get to sea. I would recommend not utilizing this port as there are several ports around the south east that have a much more desirable experience than this port. This was a one and done visit for us ever using this port again. Do yourself a favor and choose a different location to port out of. I only have my own experiences and if you feel otherwise to each their own.