Oz Moving & Storage - Upper West Side

UPDATED in response to owner: Bold of them to put the blame on the client instead of owning up to their mistake. We had no liquids in our boxes. They pack their trucks with as many moves as possible, so all boxes (even boxes labeled "fragile, load last") are stacked on top of each other. I can’t believe I have to write this review, but I figured it was fair to warn everyone who’s looking to use Movage for a long distance move. (We moved from NJ to CA.) (tldr: lack of communication, damaged boxes and furniture upon arrival, poor quality of service) In the beginning, Jeff was very attentive and made us feel like "Yes! This is the quality of service we’re looking for in a company!" and the quoted price was great. He told us everything we needed to know about our move and we were excited to move forward. (Disclaimer: Low price is because they have other moves on the same truck as yours. We figured it wouldn’t be a problem... it was.) But once we had our stuff loaded on to the truck, that’s when it went all downhill. First things first, the pick-up movers told us how much we should be tipping them (they said they wanted 20%), which was extremely unprofessional. I don’t mind if they had just mentioned that tips are appreciated, but to have the balls to flat out tell me you want 20%? Really? I didn’t hear from Jeff for about a week after our initial pick-up, and when he did respond, all he could tell me was that our stuff was still waiting to be put onto the truck and our 6 day delivery window remained the same. He told me he would update with information when he had some. I asked him if it was possible to get a tighter delivery window once the truck was in transit and he informed me that once we got closer to the delivery window he’d have a better estimate of when our stuff should be arriving. (At this point, we were 9 days from the first day of our delivery window and 7 days since pick-up.) Another we goes by without any correspondence from Jeff. I’m starting to get a little anxious because it’s 2 days from the first day of our delivery window and we have no idea where our stuff is. So I contact him again asking if he had an update. The first day of the delivery window is pushed back a day. Still very vague. I ask again if he could provided a tighter delivery window since were working people and need to make arrangements to receive this move if it does come on a work day. He said he’ll try his best. So now it’s the first day of the delivery window! Hurray! But silence on Jeff’s end. At this point, we figured he’d have some sort of idea where the truck is and have an idea of when the truck should be arriving to us. I email Jeff and no response. I get that it’s a Saturday, but if client is paying thousands of dollars to use your services, just a quick acknowledgement would be appreciated. We get a call later that day from the driver saying he’s in the area and will delivery the following day or the next, depending on the other deliveries. Okay, great! But why wasn’t Jeff able to provide that information to us? The driver told us that they’re not actually a part of Movage and they’re hired to do jobs within Movage (which was one of the first questions I asked because I wanted to make sure that the move wasn’t being contracted out to third parties ), so the drivers themselves weren’t even in touch with Movage at all. And then our stuff finally arrives... boxes were damaged, wet, opened, our couch was soaked on one side... I’ll let the pictures do the talking. The response we get after we express our extreme disappointment is just a very textbook: "I apologize for any inconvenience. This is not the typical feed back we receive from our customers. I will help you as much as possible as I have tried to do from the first time we spoke. I will attach a claims form to this email. Please fill it out at your earliest convenience so we can start a claim process for you. Thank you." If you’re looking to do a long distance move, go with Mayflower. We deeply regret not choosing to go with them in the first place.

Movage was excellent! They helped us with our move from NYC > Alexandria, VA. Christian was our coordinator and was fantastic from first contact, getting a quote, and preparing us for what would happen on the day. He answered all my (many) questions. Enrique & the crew were efficient, thoughtful, and detailed oriented. Great communication from start to finish. All of our things were as we had packed them - no damage, or even any noticeable wear & tear on the boxes from the move. Their binding price - which is for real! - and was very reasonable. We worked with Christian to get the quote and then there were no unexpected surprises. Again, would recommend Movage 100% - easy to work with, great staff & crew, and they take care in their work!

These guys are awesome. I've used them twice in two years and they were excellent from start to finish both times. Their price was much more fair than the competition, they showed up on time and saw the job through to completion. It's important to have a good feeling about the people who will be handling some of the most important material belongings we have. The crews I've worked with were all such pleasant, hard-working people. They made the experience smooth and free of anxiety. I'm so appreciative of the work they've done for me.

We have used Movage twice in the last three years - CT to NYC back to CT. They are fantastic and I highly recommend them to everyone. They are very responsive and dependable. Their crews were friendly and very careful with all of my belongings and made the day as stress-free as possible for me. Amazing job, thank you!

We used Movage twice: once when relocating within NYC, and then again when moving across the state. In both cases, the customer service reps and movers were fast, efficient, friendly, honest and professional. Their rates were considerably less expensive than other moving companies I called for quotes, too. I would recommend Movage in a heartbeat. They've made my life so much easier during stressful moves, and that has been invaluable.

I recently worked with Christian at Movage to manage a cross country move from New York to Colorado. Christian was on top of it and responsive the whole way. Costs we're clear and up front. The movers did a fantastic job of protecting, labeling, and moving my furniture and boxes. Everything arrived quickly and without incident. Thanks Christian!

I had a great experience with Movage. The team was punctual, and polite, and worked quickly to get everything packed and loaded onto the truck. They were also very communicative throughout the entire process, which made me feel at ease. I would definitely hire them again.