Staples

I’ve returned Amazon packages at this Staples a few times, and it’s always been easy. The store is big, so the first time felt a little overwhelming—I wasn’t sure where to go—but the signage helped, and returns happen at the shipping center (which makes perfect sense). On my most recent visit, Pastora helped me out. She was so kind she even apologized for finishing up the previous order—even though there was no wait and absolutely nothing to apologize for! I was in and out in maybe three minutes. I’ve also used this Staples as my TSA PreCheck enrollment center, and that process was smooth too. They verified my ID quickly and professionally. All in all, I have nothing but good things to say about the service here.

I like Staples! Actually I have a strong predilection for office supplies, office products or stationery items since childhood as it reminds me of school including my undergraduate college days. I have a lot of pens (some were gifts), standard copier paper, specialty paper, journals, notebooks and 3 ring binders. It is becoming harder and harder to physically shop at a traditional brick-and-mortar office supply store due to the rise of ecommerce as competitors of Amazon.com. I have a Staples loyalty card for over four decades as I have spent a lot of money with this corporation. In less than several months earlier and now I have returned to Staples again... I'm back! I entered this business the second week of September where within the New York City metropolitan area is the beginning of the academic school year for Back to School shopping. There was a short line at the register for a female teenager who purchased notebooks with her father which sorrowfully reminisce memories with my own beloved father who valued and appreciated education and lifelong learning. This location is accessible via MTA NYC Transit A train at 181th Street between 184th and 185th Streets in Washington Heights, New York, NYC. This Staples location is gargantuan retail space. I briefly wondered through the aisles but was able to attain standard copier paper. Printer ink cartridge prices has risen to the eternal sky for four decades of purchasing the same manufacturer (different model numbers through the years), but I still have the need as the essential component of a printing device. Color printer ink cartridge high exorbitant cost is verifiable egregious than black ink, but it is also another desideratum of mine. Every time a cashier rings these items at the register I always shrill a loud cry of utter financial pain ubiquitously as I have absolutely no shame. Will you share with my suffering? Customer service at the register by a young female associate is very attentive as she exhibited compassion with genuine empathy and understanding for today's plaguing egregious cost of living expenses who "price match" on her handheld device enabling to reduce my two items' respective prices. I am very grateful for this Staples associate who is very helpful, but did not obtain her name. The price reduced further as I utilized my loyalty rewards points for redemption. Yes, loyalty card does have its privileges!!!

The employees here go above and beyond! I went specifically to this location because it said they had reinforced college ruled paper. I couldn’t find it on the shelf so I ask the employee at the register, Clara. She got another employee named Miguel to come help me find it. He then went and got a new box down from the top of the shelf just to give me the one pack of paper I was looking for. He didn’t make a big deal about getting it for me and when I went to checkout Clara said she knew I would get it!

Very clean Staples. It would be so cool if they redesigned the print and copy section so allow students or users to lay out their projects or simply work on projects and just less chaotic feeling. But i love this Staples the associates are very kind and helpful.

my staples experiences here are always so good here. Sales people are extremely helpful, giving me info I find very useful , especially about how to maximize my points. the Cashiers are real sweethearts

I respect that everyone’s experience is going to be different, but my shopping trips to Staples have always been very good. Products are available as needed, staff is helpful & if something isn’t available, then I can either order it directly from Staples or go to another store - without having to rely on Amazon.

I had an absolutely awful experience at the Staples store on August 23rd, particularly with the UPS service and the employees there. The staff is incredibly negative and aggressive toward customers. I was shocked by how poorly they treat people. An employee from UPS, a guy who didn’t speak a word of English, approached me. How do they even hire people who don’t know the language? This guy was extremely rude. Instead of assisting me with my package—which I paid $47 for express shipping—he just turned the computer in front of me and told me to fill it out myself because he wouldn’t help. Then he simply walked away. Is this seriously considered normal? I strongly urge you to address the behavior of your employees and take action, including firing these people. They clearly have no intention of doing their job. I don’t know what they do there, but they certainly aren’t working.