Verizon

This store don’t help black folks I’m guessing, I came in with a WiFi box I did not need that was sent to my place.. the rep told me they don’t accept packages with a return label , mean while a customer service told me to go in any Verizon store and return my package. Another rep asked me to move more to the back of the store because the seat I’m in is for people coming in. I kindly told her I’m conforming right where I am. She walked away a little disturbed. The first picture would be where the told me to move a that the rep that won’t help me. Mind you a Caucasian woman walks in with a box an gets help right away.

Pleasantly surprised, after so many years with a competitor I'm wondering what took me so long? Better service, competitive pricing and lo and behold! Is that an intelligent and an exceptionally competent business account manager? Great job Enrique.

My girlfriend and I went in to get a new phone and Paula was super helpful. She navigated us through changing plans and which phones to choose that our plan actually went down!!!

Despite being leary about this place due to some other poor reviews, I found my experience here very good. I did make an appointment the day before, so that may have helped. I was taken right away, no wait time. My person helping me was very knowledgeable and professional. He set up my new phone, transferred all the data and apps from my old phone (there was a small charge for the transfer, but well worth it to avoid any catastrophes if I did it myself!), and I felt very well taken care of and confident I wouldn't have any problems with the new phone once I left the store. The premises were well lit and relatively comfortable, you sit at a counter whilst being helped. They had a decent selection of cases, etc. although they seemed a bit overpriced, but whatcha gonna do.

La peor atención del mundo, vine a que me explicaran algo sobre mi facturación y la manager me ignoró. De verdad es increíble esta gente trabaje atendiendo al público. Rudos y ni te escuchan. Debo dejar en claro que fui educado y hablé de forma paciente. The worst customer service ever. I came in to get an explanation about my billing, and the manager completely ignored me. It’s unbelievable that these people work in customer service. They’re rude and don’t even listen. I want to make it clear that I was polite and spoke patiently.

Decided to read some reviews before writing this one, there is no possible way I experienced such horrible service twice now at this 181 location, and to no surprise there are many negative reviews with the customer service … it is simply that bad, the owner seems to have the same cookie cut out response to all the negative reviews (very sorry to hear, we strive for etc etc etc), i don’t think you (owner) understand what the level of damage the staff here is doing to this particular location (or specifically the Verizon brand / corporation, as customers automatically assume it is the parent company standards) but no, it is this specific location, been with Verizon since 2007 and in a family plan for 10 years now give or take …. Feel free to send me your contact information and I will explain precisely, I will contact verizon directly to explain to them how condescending the staff here are and why 3 security officers are needed in such a small compact space, has nothing to do with the area and has everything to do with the disrespect from the staff (particularly the one customer service rep with braids, seems to have a chip on his shoulders), it truly seems this location could care less about customers or profit, one would think this place is subsidized to operate in this location because staff does everything possible to disrespect and push customers away which again hurts the brand. Recommendation to anyone reading this, avoid this specific location in 181st and broadway if you can (simply not worth it) unless you absolutely have to with no other choice, you might get lucky and get a rep who is courteous, kind, and takes pride in their job, but that is if you’re lucky … if you experience something similar to what I describe, it is important that you leave a review as well as contact Verizon directly, the more people’s voice get heard and their experiences shared the more likely action will be taken and change will happen for the better, for now this place is something to avoid. To the Owner, I’m willing to share both experiences if you like, feel free and send me your contact info, I did not leave a review prior, felt that people could have an off day, ignored and again, been with Verizon going on 20 years now, but this time around I had to write one as it became obvious and apparent that the level of service they is common practice here.

Paula was so helpful and kind. Very knowledgeable !