NAPA Auto Parts

They had great customer service and were very friendly. They explained things clearly and offered great advice.

We have chosen Napa Newark as our point of sales for all parts related: Light Medium and Heavy Duty. Excellent customer service with prioritized deliveries. Josh has gone above & beyond helping with account setup, parts sources from all over the country & extraordinary customer service. We are proud to partner up with Napa and the excellent team of staff such as: Jose, Alex, Jeff. Very knowledgable guys. Looking forward to a long term relationship. Thank you - RICK,CASEY,DAVID & ISAAC.

Best Place to find Heavy Duty truck stuff. Lots of stuff in stock!

Theses people ignore the customer, they refuse to communicate. They never answer their messages. Incompetent people working there. They all need to be fired and hire real professionals not off the street people that have no idea what they are doing. They take their sweet old time to ship out parts that are ordered. That is the problem with these big companies, nobody cares, they only care about their paycheck. That is why smaller businesses have way better service because they don't think that they are hot potatoes like these guys. These people think that they are all that but do not know how to treat customers. Minus one hundred stars

Outstanding service from the Josh Store manager Excellent service and kind from the 2 lady cashier who is been there 5 years and going vacations Great Job Guys.

Even though I live just a mile from O'Reilly and Auto Zone, I always drive 3 miles further to Napa Auto Supply on Cedar Blvd. because I know I'll receive super great information and customer service. I needed to replace my Tacoma windshield wipers before the rainy season and just purchased them today. Jose was so helpful - he offered to put them on for me when I let him know what a klutz I am when it comes to anything mechanical. Thank you, Jose! You're the greatest!!!

They are a good parts store.... However...They could do better. It always seems that they don't have something when it comes to truck (class 8) parts or something so common to large trucks and I end up having to order it and then do without until it comes in. I do understand how our current economy has had a incredible impact on nearly EVERY SINGLE business and it hasn't been a small impact but this extends to even prior to the pandemic. It just seems that a auto parts store that advertises itself as a truck parts store should have more mainstream items like triangles LED lights, oversize flags and magnets and other more common or consumable items. I want to be honest here and that is they do carry many items it just seems that there is never that certain item I need whenever I go there and I have been going there for about 3 years now, and I would say that in those years I have definitely had to order items needed more often than not but they always got them when they said they would get them. Maybe it's time to start looking closer at what they are having to order or ship in from another location or from the main hub and start carrying more of those items. It's a suggestion I don't run the store and I certainly don't manage it, but, customer convenience should always be what you strive for as an ideal that you meet more often than not. If you need the part even if they do not have it in stock they will get it. They may not call you to let you know that it's is in so you may need to call them again and again to see if it has arrived (hint to the store management). It would be a wonderful thing to get a phone call saying hey your parts are in rather than having to constantly call to check to see if they have gone through the order yet and just haven't called you. Yes I do recommend this store and I may be a little hyper critical but it does get frustrating to constantly not have what you need when you REALLY need it.