Public Storage

Rick was incredibly helpful and found a great climate controlled storage for me at a price that was shockingly low. He walked me through the entire process and signed me up quickly for a 10x12. Thanks Rick for such exceptional service.

I’ve had really great experiences with the staff at Public Storage, Rick and his team are kind and considerate and great at explaining any questions or concerns I have. The only reason I knock it down a star is due to the overall corporate strategy of increasing rates every 6-12 months. I figure this probably happens at most storage sites. Even so, Rick was very helpful in keeping our business and gave options to postpone our increased rates, which gave us time to save and think before the increase occurred.

Rick at the front counter was awesome. I arrived slightly after 5:00 and he was more than happy to help me, very kind and funny. He helped me switch my unit and I got what I needed, while in a serious time crunch. Thank you, Rick! Give this man a raise.

The absolute worst. Poor customer service, continually raising rates, if you try to leave at 9:01pm you’ll be LOCKED IN and there’s no signs or warnings. No after hours line to speak to a human- just some automated crap. Use Stortropolis down the street they are a million times better and don’t lock you in.

Average experience. Convenient location to where we live. I moved to this unit from another facility because I was paying $174 per month for a 10x20 unit in Gardner. I moved into a 10x10’ here at public storage to save a bit of money and I didn’t need as big of a unit. My rate started at $144 per month in July of 2024. They increased my rent to $179 per month after only 4 months of being here. Then I just received a notification that the rent will increase once again starting August 1st of 2025 and it will now be $212 per month. I understand that they have the right to increase the price of rent based on demand and the market. But I would have never expected that rent would have increased from $144 to $212 in about 12 months. Was really disappointed to have a $35/month increase after only the first 4 months. Again, very clean and new storage facilities. Getting access to the unit is never an issue. Just really disappointed in the price increased not being very reasonable in such a short period of time. I will be moving out before August 1, 2025.

Rick helped me with my visit. He was courteous, efficient and easy to talk to. Got my situation done with in no time at all 🙂

Rick is really nice, attentive, and helpful. He made the process really easy and simple. Would definitely recommend my friends here.