UScellular & T-Mobile

Asian cashier was not helpful a Lil rude, I decided not to update my phone due to her attitude and demeanor. This location needs better staff!

Telling an elderly man to walk to a different store to use the bathroom was uncalled for. Let alone the employees who had no idea what the hell they were doing then implied the elderly man was homeless? What is wrong with your employees? At the very least at least the manager made it right, but I can't fathom a bigger rating. This is for the 72nd and dodge location only. The other one is amazing. Do better.

Walked into this location and was quickly reminded that racism still does exist ! From the time I step foot into the store I was being racially profiled by the employees that were sitting in the store and especially by "Anna". I was barely greeted and looked at by "Anna" with a distasteful, nasty attitude as if she did not want to help us as far as service. I repeatedly kept asking for service and was denied because of the color of my skin which is unfair. To be treated as if I am not a human being and not welcome because of my skin color and who I am is unacceptable and this store should be held liable for the unfair practices that are bestowed based on the employees working here. When I was denied service the employees kept looking At each other like I was a threat or as if I don’t belong in the store. I asked for further assistance from customer service and was denied every single time with no explanation as to why ! I do not recommend my people of color to go into this location because US Cellular does not care to provide us with equal service like everyone else !

New look. Wifi automati8 prompt to your phone when you go to seating area in the back. See Heather she's the best!

I love this location, joined the us cellular family here. They are very welcoming and understanding of their services. Got me on a great plan and got me the new S24 ultra with ease. They transferred all my info from my old phone and provider. Heather the agent that helped me, even told me about the zfold and flip and how bad they are. I wanted the 24 anyway I had a 22 ultra so its a heck of a upgrade. Happy to be apart of US Cellular.

We had a wonderful experience at dodge location. Addison helped us get the best deal and explained everything so well. Very friendly and kind. I would definitely recommend and we will go back again.

I went in with a problem accessing my voicemail. After telling Damon my problem, he did little to even LOOK at my phone, never even asked my account number or anything but SOMEHOW made the assumption the problem with my voicemail was an Apple issue and told me to go to an Apple dealer and resolve my voicemail issue. I wasn't comfortable with that answer so I said it was unacceptable and he needed to do more to help me and resolve the issue. After Damon was told to call Tech support, I asked him if he could and wanted to help me. He replied with "yeah, I mean what do you think I'm doing?" Well, DAMON, considering you were just going to tell me to leave and go somewhere else, I felt it was appropriate to find out if you even had the will to help me. After tech support found I had a call forwarding issue, my voicemail was fixed and Damon was able to go about his usual mindless work without me as a problem. I'm glad I didn't leave and take his word for it, as it ended up being a US Cellular account issue, NOT AN APPLE PROBLEM. To sum it up, Damon is a terrible with customer service and doesn't deserve his position. He's replaceable. He should be replaced. That's my two cents based on my 30 minute interaction with Damon. Edit: 5 years later and I still hate Damon.