Ketterle and Sons Towing and Recovery | Orlando

Ketterle & Sons Towing were contracted to tow my stolen BLACK 2015 BMW i8 Base, which Ally Bank Fraud department was informed early this year. It has been reported to the police, DMW, and has been identified in the NICB.org database records as theft. The tow truck driver arrived at the house, checks the VIN#, begins to backup the tow truck, and while he was scraping my driveway my neighbors come to inform him thats not the vehicle he's looking for, a WHITE 2019 BMW i8 Convertible Roadster, and to check the VIN#. The driver disrespectfully tells my neighbors that he knows the VIN# is different so my neighbors asked him why he's continuing. He became upset and verbally began to insult the neighbors so they started to argue. The crazy part was when the driver said he was going to call the bank to get permission to tow it anyways. He also commented that he was going to be drivering around. I contacted the bank, informed them if this happens again I would have the driver arrested for trespassing and they would have a lawsuit on their hands. See attached pictures of the 2 different vehicles together before the black one was stolen and the deep scratches the driver left on my driveway. What's horrible is that the company is the one looking bad because of unprofessional driver.

Jack came right on time! He was riding pass as my car wouldn't start and he jumped into action to take my car to the nearest shop. Very helpful, informative and not expensive for the trip. Will recommend!

Mr. Perry(Mr.Angel lol), GOD BLESS YOU! Thank you for your kindness and shared wisdom. Excellent service!! Extremely compassionate, understanding, always willing to provide a helping hand. Do not be mad at the towing company for something you did (offense), or did not do (lack of payment). They are great!!! Thank you!!!! (My vehicle was impounded by police)

Ray, our porter, was absolutely fantastic. He went above and beyond to not just tow our family car, but tried everything he could to get it running first. After he towed us home he even stayed to help us diagnose the problem. So thank you Ray for not just being great at what you do but for being a great human being.

A 5-star experience! Not only was the tow truck quick and the job was done efficiently, but the customer service went above and beyond. From the phone call to the tow service, each employee was knowledgeable and made me feel confident I made the right choice in my time of need.

On August 18, 2025 Ketterle & Sons Recovery took my 2020 Chevrolet Spark (VIN KL8CB6SAXLC428850) from private property. The responding officer documented "evidence in car" in the official Orlando PD report. For more than two months I was told the vehicle was at Manheim; I only learned Ketterle had custody after filing a BBB complaint. On October 22, 2025 Ketterle admitted possession in writing but refused to return my personal property, stating that "deadlines for retrieval have long passed." Their claimed August 18 mailing omitted my unit number and was addressed to my grandmother, so no statutory notice was ever mailed to me. USPS Informed Delivery screenshots for Aug 18–21 show no mail from Ketterle or related parties. The FLHSMV title record still lists the vehicle ACTIVE in my name as of Oct 23, 2025, and I have filed complaints with FDACS (Division of Licensing), FLHSMV Region 5, the Florida Attorney General, CFPB (Case #250818-23268585), and BBB (Complaint #23057943). I have attached supporting documents to regulators; I am pursuing all administrative and civil remedies and will update this review if the company corrects the record and returns my property.

My car was towed here. Worst customer service ever. They went through my belongings, showed zero empathy, and Claudia was cursing at me when I tried to express my concerns. Absolutely the worst place.