iStorage

I rented a unit from this place for approximately 7months and while I haven’t had many issues, the issues I did have I felt were pretty significant. I rented with started my contract online as I was moving from out of state. When I arrived to load some of items into my unit (during the scheduled business hours - opening at 10am) no one was there. Mind you, this was a WEEKDAY. My unit was inside so I needed a specific door code to get inside and none of the paperwork contained this information. I stayed for approximately 20 minutes thinking If someone was scheduled to work they would show up on time. I attempted calling customer service but that’s a joke, no one answers the phone or responds do any sort of message. I ended up leaving and coming back an hour later and someone was finally there to show me how to get into my unit. Fast forward to now, I no longer rent my unit, which I’m glad. When I moved my items out, the ceiling was leaking (thankfully not into my unit but I felt bad for the person next to me), yeah I had insurance, but building maintenance should be a priority. After I scheduled my move out date, cancelling my payment and moving all my items out, I was still charged the next month’s rent. I reached out to customer service, and just as before, no one responds or reached out after my attempts of contacting them.

Horrible experience, I reserved unit online and went first time and the last time rude customer service yelled at and employee attitude. The employee did not want to help and would not even show me where unit was had to find the building and unit myself. When found the unit it was hard to open, I don't know if something I was doing or defective but when faced with attitude and employee was not helpful did want to go ask for help and get yelled at again, so I decided to cancel unit and take time to find another storage unit. I suggest run and don't rent from Istorage at 125th St in Overland Park, KS.

Great experience at this location very close to my home. I met Makayla the first time years ago when I was renting a unit, and she was quite knowledgeable and very kind. The relationship continues to this day with her professionalism and care, which is why I continue to do business there. Her welcoming approach when she's attending to you speaks volumes. I appreciate her and hope she never leaves. She really does a good job maintaining a clean environment, which is very important. Thank you, IStorage, for having such a wonderful employee.

I would stay far away from renting from this place. I provided my renters insurance declarations page so i wouldn't be charged for their insurance. My policy renewed in September and instead of reaching out to obtain the new policy, they just charged me for the insurance. When u decided to move my stuff to a different storage place because the price was more reasonable, I went online to cancel. As they stated i should. I cancelled and asked them to stop charging me for rent. They still charged me for the following month of storage Ana's don't do refunds. I would consider this theft as i specifically asked them not to charge my account. Stay away from them. Go with the orange competitor instead.

Wow, this place is amazing! Very well maintained, clean and exceeded my expectations, i have never seen a storage place like this one, impressive. The counter lady was very friendly and knew her stuff! She helped to find the right size unit too, because if left up to me i would've gotten the wrong size, thank goodness i listened! I highly recommend this location!

I cannot thank Makayla enough for how helpful she’s been to me over the course of the last year and a half. I live out of state, yet have had a unit in her facility that I’ve often needed her assistance so I could coordinate getting donation organizations/family access into it, and it takes a lot of coordination when the key owner of the unit (me) lives 1,500 miles away. Let me assure whoever is looking at renting a unit at this location, security is tight, and Makayla goes far beyond her duties. She obviously loves her job. She couldn’t have been more helpful to me, every… single… time I called. She’s a customer service professional!!!

Makayla was amazing! I am moving from out of state. I was so stressed about finding a storage unit for my belongings until I could find a place to live. She was Amazing! She went out of her way to not only help me with my things, but also point me in the direction of some good restaurants and places to start looking to rent. Thanks again Makayla. You're amazing!!