The Home Depot

I want to express my sincere gratitude for the extraordinary kindness and support I received from one of your employees, JC, at the South Overland Park store by 69 Highway and 135th Street. Recently, I found myself in an unexpected and stressful situation. After doing some yard work, I accidentally left my cell phone on the driveway. I was able to drive my Tesla to Home Depot, but once there, I realized I couldn’t pay for my items—or even start my car to return home—without my phone. I couldn’t call an Uber, access my wallet, or do much of anything. I approached the Customer Service desk and was kindly allowed to use the store phone to call my wife. Unfortunately, she didn’t answer. That’s when JC stepped in with an incredible offer: he checked with his supervisor and then personally drove me home, about three miles away, so I could retrieve my phone. When I returned to the store with JC, I offered him compensation for gas, which he graciously declined. JC’s generosity, professionalism, and genuine care turned a frustrating moment into a reminder of how much good there is in the world. I’m truly thankful that your store employs such an outstanding and considerate young man. His actions reflect the very best of Home Depot’s values and customer service. Please extend my thanks to JC and his supervisor, and know that I’ll be sharing this story with friends and family!

Teresa is absolutely fantastic! Every time I visit Home Depot, she greets me with a warm smile and a positive attitude that instantly brightens my day. She always knows exactly where everything is and goes out of her way to help customers find what they need quickly and efficiently. Her knowledge of the store and its products is impressive, and she makes every shopping trip a pleasant experience. It’s rare to find someone so genuinely helpful and friendly. Teresa is a true asset to Home Depot, and I appreciate her outstanding customer service every time I come in

We placed an online order for sheet rock and drywall installation tools. Upon arrival, I discovered that my order wasn’t ready. Fortunately, I met Lexie, who was incredibly kind and helpful. She printed off the order and accompanied me on a shopping trip, assisting me with various tasks, such as loading the drywall onto the cart and finding additional items I had purchased based on her suggestions. Lexie went above and beyond any service I’ve ever encountered at a Home Depot. If anyone knows anything about shopping at stores like this, they understand that waiting around for help is often a part of the experience. However, Lexie made me feel like I was the only customer in the building. Even while stopping along the way to help three different customers, she never lost her focus on me. Her extensive knowledge and expertise were evident. She even helped me with the lockbox on the way out to collect an item that had been shipped to the store. I am thoroughly impressed with Lexie’s exceptional service. She truly made a moment in my long day pleasant. Thank you for being such a refreshing and helpful employee.

I’ve been a regular at this Home Depot store for several years now. Historically, my experiences weren’t always positive—I often felt like an inconvenience to the staff whenever I needed assistance or had a question. It seemed as if my inquiries were more of a burden than a part of their job duties, which made shopping there quite frustrating. But about a month ago, I noticed a significant transformation during one of my visits. The atmosphere was different; it was as if the entire store had undergone a change in spirit. The employees were not only helpful but also knowledgeable and genuinely engaged. They seemed eager to help, a stark contrast to the previous demeanor I had grown accustomed to. Driven by curiosity, I asked a few questions and discovered that the store was under new management. This made perfect sense, and it was clear that this change was the catalyst for the improved service and store environment. Whoever was responsible for this managerial decision at Home Depot corporate deserves recognition. The impact of their choice is profound and praiseworthy. Furthermore, I want to extend a personal thank you to Jake and the other managers who have revitalized the store’s culture practically overnight. Their ability to align our local store with the broader reputation of the Home Depot brand has been unreal. I am so grateful that my local Home Depot now lives up the reputation of the national brand. Lfg fam.

Made a quick stop in to grab moving supplies and some specific hinges and make some returns. I was very grateful for an employee who was able to give me information about the hinges I needed. Home Depot doesn't carry them, but he knew exactly where to send me to find them. Saved me hours of trying to figure it out myself. Sailaja helped me with my returns. She was extremely quick, helpful and friendly. I was in and out within minutes. I appreciate it!

We recently made our first big purchase from the kitchen/appliance department at Home Depot, and we were incredibly fortunate to be helped by Madison Hahn. From the moment we walked in, Madison was friendly, knowledgeable, and incredibly patient. He took the time to answer all of our questions without ever being pushy or trying to upsell us on things we didn’t need. Instead, he truly listened to what we were looking for and helped us find the right products that fit our needs and budget. Madison went above and beyond to make sure we felt confident in our purchase, and his honesty and professionalism really stood out. It’s rare to come across someone who genuinely wants to help customers the way he does. He is without a doubt a valued employee, and thanks to him, our shopping experience at Home Depot was smooth, stress-free, and enjoyable. Thank you, Madison, for your outstanding service—you made a big decision feel so much easier and worthwhile!

August 31st at 3:30 pm. I went to the store to purchase a washer. First of all there was no sales associate in the area to ask questions. Secondly, after I picked one washer and proceeded to ask an employee who was sitting on a desk near by who seemed he was no in mood of helping . Absolutely he was not since he acted rude, unprofessional and indifferent . All he had to say is they don't have nothing in-stock, he did not even check the inventory to see if any available, and I had to place an order and wait for approximately two weeks for delivery. Well, It felt like it is not worth giving them my business so I went to Best buy where I got a better deal with next day delivery.