Pines Ford Service

Great front office service! Poor back office efficiency and mechanic service. You will receive great customer service but your vehicle will not be better. I towed my Ford Focus there to be fixed; 2 months later, I towed it home. " we are down a mechanic " is the excuse. Front and the back office do not communicate properly in my opinion even with technology and ai support systems.

I recently used Pines Ford’s mobile service for an oil change on my 2023 Ford F150 PowerBoost, and I was very impressed. The technician arrived right on time, called ahead to let me know he was on his way, and took the time to thoroughly inspect my vehicle before starting. The oil change was done efficiently and cleanly—he didn’t leave a single mess. He also topped off all the fluids, checked the tire pressure, and filled any tires that were low. The whole experience was extremely convenient, fast, and professional. The technician was friendly and had a great attitude throughout the visit. My experience with Pines Ford has been consistently positive. After being a lifelong Chevy owner, Ford has definitely earned my business—I now own two Fords and a Lincoln, all brand new from pines ford and I couldn’t be happier.

My car new 2025!!! First tire rotation and the dealership mechanic scratched the wheels, they made mini holes and scratches on the car's steering wheel. I am very careful with my car, I'm the only one who drives it! I'm sure all this wasn't there until I got to the Ford dealership. This is all very sad and disappointing.

Took my 2022 work truck in for a simple service. I spoke to "Mike" and he assured my truck would be ready by 5pm that Friday. Friday came and went with no update. I called multiple times Saturday (no one would answer the phone). When someone finally picked up the phone there was no diagnostics done for my truck in the system. These people do not communicate with their clients or their service techs. I had to lose my cool in order to get answers from these people. Ended up having to take my truck to another dealer since they are incompetent and unprofessional. Diesel tech left my engine air filter completely disconnected at time of pick up.

Pines Ford has indeed been a blessing to me. Their knowledge, courtesy, respectfulness, and professionalism is unmeasurable. The mobile technician (David), that came to my home on Tuesday, 23rd of September 2025, for my general care service, was extremely out the ball field, honest, professional, and caring. He was informed by the service advisor, that Lord willing, I will be leaving town for a road trip (leaving South Florida), he spent the time, with patience and did the full ‘Works’ to ensure my 2016 Ford Escape was travel ready and beyond. Pines Ford, you all are an exemplary company. Please continue to keep your company’s integrity up front. As kind and professional you all are, I am in hopes, that you know God. If not, get to know God and watch how much further, He will take your company.

Had a very great experience at this location, I had three recalls done on my vehicle as well as had rain deflectors put on all four of my windows. 10/10 would recommend, will definitely be coming back to get all of my services done here!

This car has been serviced since 2010 only by Pines. Gene Higgins was my first to guide me thru maintenance, the i got another person who cared about a widow taking good care of this Fusion. Marco Garcio, nice man. That's my story!