NAPA Auto Parts

Today we were helped by James and let me just say that if you’re going to work in customer service you should probably have some customer service. My husband was making a simple exchange with his receipt and James never said hello, wait just a minute, thank you, ABSOLUTELY NOTHING, WORST SERVICE EVER!! Oh and let me not forget to mention how he proceeded to pull out his knife to cut our receipt in half. What was that for??

The NAPA Auto & Truck Parts on Northgate Blvd near Main Ave / Del Paso Road is a vast warehouse store with everything for your car and truck repair or maintenance. The store's retail section is about the same size as most auto parts stores. But this NAPA Auto & Truck Parts is attached to a big warehouse with lots of inventory. The workers here are very helpful as well.

There was a worker who didn’t hesitate to step outside and take a look at our dump truck which was having lighting issues. Unfortunately we couldn’t catch a name but we appreciate who attentive he was and just the fact he came outside in 100 degree weather. Will visit again! Some of the other workers are a bit less helpful and very firm in their tone.

Got there with an appointment. I was unloaded in a timely manner and the guy was professional.

If you're making an OTR truck delivery here to the receiving department, the entrance is on Kenmar St. Go past the warehouse on Northgate, left on Del Paso at the light and then first left on Kenmar. It's a small place and they go by appointments. If you're early, it's probably better to park on Kenmar and walk in so you don't block the driveway. Looks like a decent place to park overnight on Kenmar if you wanted to. There's an Aarco station on the corner for food/drinks and a restroom. Grassy area for the dog. And it's probably very quiet at night.

I placed an order expecting it to be ready in 30 MINUTES, but I never received any confirmation. Without any update, I had no idea if my order was actually prepared, so I didn't even bother going to pick it up. Very frustrating and unprofessional!! If you going to offer online ordering, at least ensure customers receive proper confirmation. Won't be ordering again from Napa. AND please don't ask me to call or email for more details!!! This review gets ONE STAR only because ZERO isn't an option!

Good service even tho they don't even carry the parts we needed