O'Reilly Auto Parts

Good store with awesome staff. Rich resurfaced my brake rotors for $25 each, saving me tons vs buying new ones. I had to call tons of O’Reillys in the area to find one that offered this service, and these guys came through. Highly recommend.

I just bought windshield wiper blades, then had to return them for reasons that were not the store's fault. Both times I visited the shop, the employees were friendly, quick, and knowledgeable. It was a good experience, and much better than I've had at another auto parts shop. I recommend them highly.

Easily accessible via HWY-101, 280, Central & Lawrence Expressway, this location sits close to Wolfe Road & El Camino in Sunnyvale. It's a small store that has got pretty much everything under the sun for your car's needs. Great customer service stands out, I witnessed first hand, one of their store employees was out on their parking lots installing a car battery for a customer. They also do free battery checks & Check Engine light readings - who dies that fit FREE nowadays.

Andrew helped me out today. So helpful. Kind, intelligent, great communication, and he helped me swap out my headlight bulbs and identify an underlying issue. Highly recommend this location

I went in to get a headlight replacement and installation (which they told me over the phone that they could do). An employee named Miguel at the counter had no customer service skills to speak of. Extremely rude, quiet, didn’t answer any of my questions, and had an entitled attitude that made it seem like he was doing me a favor. He makes me buy the headlights, pop the hood, and does a 10 second scan under the hood before telling me that he can’t install it. Why make me buy it in the first place then? And why can you not treat customers in a better, more friendly manner? Extremely disappointed in this O’Reilly location.

Went in looking for a simple part—just a replacement air filter for my car. What I got was a nightmare. First, I waited for 20 minutes while the employees were too busy chatting and completely ignored customers. I finally asked one of them for help, and they seemed annoyed that I interrupted their conversation. After finding the part, I checked it against my car’s model online to ensure compatibility. Of course, the part was wrong. When I went back to return it, the store manager was incredibly rude, acting like I was the problem. No apologies, just a series of excuses about how their inventory system is "outdated." To make matters worse, when I asked for a refund, they insisted on giving me store credit—for a part I didn’t even need. The customer service was beyond terrible, and the employees were unprofessional and unhelpful. I ended up leaving empty-handed and extremely frustrated. Never coming back here again. There are so many other stores that actually know what they’re doing and treat customers with respect. Don’t waste your time here!

I had an amazing experience here, employees are so kind and genuinely want to help. I will be coming here for all my auto part needs for years to come.