Best Buy

Best buy had a really great sale on labor day so I decided to stop by to purchase a new laptop. Everyone here was super helpful and knowledgeable.

Jessica Leal was a great specialist. Provided excellent customer service. Answered all my questions. Was very friendly and patient with customers. Will recommend this representative to a friend. She is very experienced in what she does. Checkout was fast, very fast workflow.i like it. Great personality.

I had a phenomenal experience getting my equipment fixed via Geek Squad at this location! More specifically- Stewart - he is all around a great person and very skilled at what he does! Stewart leads the Geek Squad team at this location and his leadership can be seen through how everyone else interacts with clients! Thank you for the amazing experience- Stewart hope you see this message and if you do- just know that this world is a better place because you are in it!!!

Absolutely the worst Customer Support I have ever dealt with. With in 1 month I have had Six orders that have been canceled due to the item being unavailable. After the second attempt I contacted customer support, they couldn't do anything since the item is being clearanced and is NOT available anywhere else. I was provided an extension to get in touch with a manger at that location. The manager offered me a poor discount on the same item, just not as a bundle, so technically less product for more money. Every other day I receive a notification that it is available again, of corse im going to buy it. I now have attempted 4 more times since that conversation, so I decided to try and get in touch with the manager again, but this time customer support has no ability to transfer me, nor have an extension to get me in touch with the manager, and explains that my only option is to travel 20 miles just to ask a question.

Best Buy offers a wide product range and solid in-store service, but online orders, customer support, and Geek Squad reliability are inconsistent. Delivery delays and refund issues are common complaints.

I had placed an order last week, and was given seven different answers concerning the status of an online pickup order. It was stated that the item would be ready for same day pickup within an hour. When arriving in the store around 2 hours later a staff member at pickup had let me know that the item was not in the store at all and needed to arrive on truck, which had no time estimated. Checking online the next day, I spoke with someone who had said there was a confirmation hold on my end for account information- which I quickly went through and confirmed everything was correct. Next call I was told that the item was in store and just needed time to be brought to pickup and to wait for an email, notably this representative answered the call in what I believe was a bad mood, and just repeated her sentence to wait for a pickup email at least four times. This email never arrived, and when calling the next day I was told that my bank had never put the payment through and that the item was on hold in store due to that issue. Speaking with my bank, this I hold was placed on Best Buy’s end and that any action to confirm this purchase was completed successfully already. Calling back, I was told there was a technical issue that had mistakenly placed the item on hold and that I could pickup momentarily. About an hour later I received an email that the entire order was cancelled, and when calling to see if it was possible to come in person and buy the item at a register would be possible I was told yes- and to call to confirm this in an hour. Called again an hour later and I was told that the item had never been sent to the store and had been at the warehouse this entire time, and was not available for purchase. I wish I had not wasted my time for an item that was never arriving, and that I could instead make a purchase elsewhere much sooner without playing phone tag and given a different answer from each person I had spoken to. Incredibly disappointed in their service, and want to warn others against online purchase through this company, as it seems like there is very poor communication on the internal end.

My first visit was fantastic! The staff went above and beyond to help me find everything I needed. I especially appreciate the first employee who assisted me (I wish I'd caught his name!) – he checked the stockroom twice to make sure I found what I was looking for. David was also incredibly helpful, patiently explaining all the details about the membership. Overall, a great experience thanks to their understanding and patient team!