Cen Cal Small Engine

Took my leaf blower for them to troubleshoot. Gave them my contact information and $25 cash deposit (their credit card machine was not working). Two weeks went by and never received a phone call. I dropped by to ask information my leaf blower and to my surprise it was in the exact place that I left it. The lady asked my if she had called me and i replied no. She then said well it’s not ready. I went back two weeks later, same question same answer at which point I decided to take my leaf blower back.

Went in there yesterday for some go kart parts and the lady was very nice and helpful. The prices were great as well. Everything was atleast half the price as it was online and great quality for my little project. They did only have one half to the rim I needed but I will be back for when I need more parts.

Brought pressure washer in for carb replacement. Told me motor compression gone and no sense in repairing. Took it back and started it right up. I think they were hoping I would just leave it. They also kept a $25 deposit. Rude, dishonest, and the store is a total mess. Avoid this place if you have any alternative.

You must be the owner. I have done bussines with this shop in the past.I took my weedeater in today and was greeted by a woman that I have never seen. She ask what she could do for me. I explained that I wanted a new primer build installed she then interupted me and ask if I had the original off I said no. Then she told me to take it off. I said I have other things that needed to be done also. After explaining that I wanted a new spark plug wire installed. Then she demanded that I leave a deposit of 25$. That is NOT the way I have ever done business at ANY shop. If I'm leaving a 200$ weedeater there I think that should cover a 25$ deposit. They have lost a customer. I will NEVER RETURN. I will advise anyone I talk to to stay away from there. And I will post this message all over the net. With the economy the way it is I would think they would at least try to get as much business as they can.I don't think they will last. I hope they don't last after being treated like that. The lady was rood. Interrupted me, told me to remove my primer bulb, and demanded a deposit. Just plain rood. KMA LADY !!!

I don't take making a review lightly and especially a negative review as it can effect someones business and livelihood but in this case it is deserved. The lady at the counter is rude and with little customer service. I felt she was beginning to sell what likely was going to be the diagnosis and sure enough it was, the carburetor. I'm guessing they sell a lot of carburetors as its the fix all in small engines. Their rates are higher than most and they charge you in advance when you drop off your equipment. Never again will I return. I'll drive across town in the snow up hill each way before I go to Central Cal. They won't be in business long as most businesses survive primarily on return business.

Horrible experience! After calling for two days and waiting for a call back which never came, I decided to make one final call. I finally reached Shawn on the phone. I explained that I was looking for a shop where I could take all my work trucks(pest control trucks with honda powered spray rigs in the bed)to be serviced. I then explained that I needed it done as quickly as possible. He told me to come in at 8:30 the next morning. I showed up at 8:30 and was told that the mechanic wouldn't arrive until 10-11am. I asked him why he told me to be there at 8:30 then. He just shrugged his shoulders. I asked if it would still be done by 3-4pm as promised. He said yes and that he would have the mechanic call me when he arrived to give the estimate and get the go ahead to start repairs. So at noon, after not hearing anything, I decided to call and check in. Shawn said" oh yeah, I forgot that the mechanic had to go to a funeral and I don't know when he will be in." I completely understand needing to attend a funeral, I have no problem with that. I do have a problem with Shawn not having a clue or not caring about what's going on. I rearranged my tech's work day so that the truck could be freed up for repairs. Shawn completely wasted my time. I finally drove down at 1:30 and picked it up.(The mechanic still wasn't there!) I took it to Perfect Edge Lawn Mower Shop and had a great experience. I will never set foot in either of Cen cal's two locations(G st and McHenry Ave) nor will any of my technicians. Shawn never even expressed concern or offered any kind of apology. Terrible customer service.

I brought an Echo trimmer to them on July 3rd with the chief complaint being 'runs/dies'. It is the 16th. I picked it up today and was told that it will have to run on 3/4 choke in order to make it run. They couldnt fix it and simply told me I need a new carb. IT HAS NEW CARB!! The carb is merely clogged up with debris because the fuel filter in the tank fell off because the tubing split at the end where the filter was. It simply sucked up debris from the tank. They didn't fix the carb as I hoped they would. I took the trimmer outside to make sure it ran. It didn't. It didn't run any different now than it did when I dropped it off. I don't think they did anything to it. No evidence. Well, so much for the $25 deposit. I've had a few recent experiences with CenCal since moving to the area. First; there's the $25 deposit. Not sure what that's for. (First time I've had to do that...anywhere). Second; After 2 weeks I don't hear from them, so I have to call to check status of the repair to a trimmer. The regular answer when I call is, "the mechanic is not here. I'll have him call you when he gets in at 1pm to talk to you about what he's done." At 4pm I get a call from the lady at the counter. She relays communication back and forth several times between the mechanic and me. Very annoying. WHY CANT THE MECHANIC SPEAK FOR HIMSELF? She and the mechanic also made negative assumptions about what I may have done before I brought the trimmer to them (has nothing to do with the problem at hand). NOT going back. I've tried on this occasion and others to be patient and gave them the benefit of the doubt about some of these types 'issues'. I would not recommend this shop to anyone.