Chill Mini Splits

This company is nothing but lies and excuses. I placed an order on July 27, 2025 (Order #14554) for over $5,800, and was told multiple times it would ship by the 2nd or 3rd week of August. Every single time I called, I got a different story from a different person. Nothing they said was true. They even claimed the order was with MRCOOL—but when I called MRCOOL directly, I was told no order exists in their system. That’s outright dishonesty. No follow-up. No returned calls. No accountability. They took my money and never delivered what I paid for. I will NEVER buy from Chill Mini Splits again, and I strongly warn anyone else to stay far away from this company. This is horrible business and a complete scam experience.

BE WARNED. Do not buy from this distributer. This company charged me one price for a minisplit system and tried to charge me over $1.7K more after even though I had paid the entire invoice when ordering. After over 8 unanswered attempts to rectify the situation, I had to file fraud charges with my bank and open a Better Business Bureau complaint. They will draw you in with cheap prices and come back for more after you've already paid. Pretty terrible and unresponsive customer service as well. 0/10 would not recommend to anyone. Go with a different, honest distributer.

I'm very impressed with this company. Not only did they have the best price I could find on a MrCool Universal system, but they're also in stock, ready to go. I ordered Friday morning ,they shipped it Friday afternoon, and the freight company (Southeastern Freight Lines) had it in my driveway in 3 business days with no damage to the boxes at all. I had questions about the system before and after purchase, and their live chat answered them within a few minutes each time. Also, while not directly related to the company, the MrCool Universal system is amazing. I set it to 2-ton to replace an old 2.5 ton unit, and the temperature rise was still "a bit strong" so I switched the condenser to economy mode to ramp up slower. Now it feels perfect and is super quiet, too.

I ordered the Mr. Cool Universal Series 2-3 ton split unit on Wednesday and the 500 lb pallet was delivered on Friday. I was a little concerned due to the lack of reviews on this company, but chillminisplits.com is legit! It took me about 12 hours to swap out my old air handler with the Mr. Cool unit and the air is ice cold and incredibly quiet! I will definitely be using this company again for my other rental properties.

I ordered a MrCool dual zone mini split the evening of 6/30 and I received a shipping notification by noon on 7/1. The website was super easy to use, showing me stock on hand and available options. Pricing was competitive. My order was received 7/15 (shipping delayed several days by the shipper while in transit, not the vendor's fault) in good order. It was well packed and everything I needed was there. Their shipping partner provided easy tracking access, which helped me see there was an issue in transit and allowed me the opportunity to contact the shipper to help resolve the issue.

I purchased a 36k btu 3 zone Mr cool multi zone from these guys online and it was a great experience. Fair pricing, excellent communication, fast shipping, and great customer service. Highly recommend this business for any mini split or hvac needs.

Chill Mini Split is the BEST!!! I researched the web and then decided to buy from these guys. I had tons of questions and they were extremely helpful and quick with their responses - both via website chat and emails. Above all they were eager to help me find my answers EVEN after I bought my MRCOOL 24K unit with line guard kit. During (DIY) installation I ran out of the protective tape and they sent me one right away. WOW what a service. They even beat prices of offered by others. Don't waste your time looking, buy it from these guys, you will NEVER regret it. Thank You Chill Mini Split, you guys are awesome & you have earned these Five Stars from me.