Clean Solar

After a series of incidents, I've built enough confidence to leave this review. I chose Clean Solar over another well-established local company with 15+ years of experience and paid over $10K more for their promised superior warranty and service. Unfortunately, the outcome has been the opposite. First of all, the quality of the installation is subpar. The most recent issue was that my system failed to detect a power outage and continued charging instead of powering the home. This was the very first outage since installation--just two months later. It's clear they never properly tested the backup mode. There were also several smaller issues before this one. Secondly, their customer service is slow once the contract is signed and payment is made. In the incident above, I received no response even after one full business day. They don't provide a phone number, so the only option is to email and wait--sometimes until the power comes back on its own. The difference in responsiveness before and after installation is quite obvious. Such support and workmanship might be understandable for a budget installer, but for a company that markets itself as premium and charges at the top of the market, I expected much better. With this level of service, I honestly worry about how well they can support customers over the next 10 years.

We went with Clean Roofing and Solar for our Solar Install needs and theyve been great! Very easy to communicate with, and Logan and Denise were very easy to chat with if we had questions and helped us maximize our Solar install to the best. They were even very adaptable when we decided to switch off a Tesla battery to a Solar Edge one just before install. Really happy we chose them!

Just had solar panels and battery installed by Clean Solar. Really excellent company to work with. Spent considerable time with me up front answering many questions, explaining how system could work and what was best for my house. Installers were knowledgeable, curtious, on-time and detail oriented. Every step was explained and things happened exactly according to plan. I highly recommend them.

Working with Art Balaoro on our solar contract was an excellent experience. He took the time to walk us through every detail of the agreement and made sure all of our questions were answered clearly. His professionalism, patience, and knowledge gave us confidence in moving forward. Art explained the options thoroughly without pressure, and he was quick to respond whenever we needed clarification. He had a great power point presentation and gave us a clear timeline. He also asked if he can reach back out to followup which is awesome. With 2 kids, hard to juggle house projects. We truly appreciate his honesty and expertise—highly recommend him if you’re considering solar!

My husband and I had a terrific and lengthy phone experience where Art explained in depth about solar panels and batteries. He was patient in answering all our questions and very generous with his time for over an hour. His proposal was detailed and complete. In the end, we decided to forego the process and Art couldn't have been more gracious in understanding. Thank you.

I've installed both solar and Tesla home batteries with Clean Solar and couldn't have been happier with the quality of the install and the professionalism of everyone at the company. I'd like to give a particular shout out for Tim Littlefield, who's so knowledgeable and personable and helped me select all the right equipment for my home. Juan and team also did a great job on my most recent project of installing the solar batteries, going above and beyond to minimize the visual appearance of the various cables and boxes required to set up the system to comply with all the right local and PG&E rules. Look no further for a solar or battery company - Clean Solar are the best!

I did not choose to work with this company in the end because there's so many options so had to get many quotes. But I do appreciate the information provided by Art Balaoro. Communication is quick, clear, and informative. Answered my questions on creating a solar system for me and seemed very professional. They have good reviews and seem to do solid work.