Cool Connections Inc.

We had to have them come out twice within a three day span. The first technician did not find the leak for our unit, but was told by the second technician that this is a normal thing that happens for this brand in this unit. They then had to replace and fix the leak. And fill our AC back up with refrigerant which is over $100 per pound. Was told that we would be refunded for the first technician and that we would only be charged for the second technicians, labor, and none of the refrigerant. I had to call twice to get an answer because we never got a refund and now was told that because the second technician did not charges for the refrigerant that they will not be refunding us. The second technician also made a comment about how they are not crooks and are focused on their customers. Not exactly sure how to respond to the owner who just called me today twice when Finn a span of 10 minutes and only left a message saying they received a call and calling him back. To also clarify, the second technician had told me he put 15 pounds of refrigerant into our unit versus the 6 Pounds that you are stating. He told us he was helping us out because it was " Going to be so much more expensive". So once again, your company is not here for the customer. You’re trying to paint a very different picture of what actually happened. You cannot put up a response the day before you actually call me at 4 o’clock in the afternoon while I’m still at work. Because I also had to take an entire day off of work for your technician to come to my home when he said he would be there between nine and 11 and did not show up until after 11 o’clock.

Chris was amazing! And helped us so much! He was very thorough and made sure we understand what we were getting done at the house in the price. I highly recommend cool connections and will refer your business to all my friends for a future needs.

Great Service, Great Company, Great People. With so many choices for AC companies out there, Cool Connections really stands out as the best option. Super informative and trustworthy, and very efficient and pleasant customer service interaction with Sherry - thanks so much!

These folks installed my new system in 2020 with the best price. Have used them for my annual check ups Show up on time within the window. All Service Techs have been great. When calling the office you get someone that is friendly and will call back if any changes in appointment the day before. Good people here.

I love that Sherri calls to remind us about services. She also called throughout the day to let me know on the techs schedule and approximate arrival time. Our tech was friendly, very thorough, and mentioned some tips for us to make the furnace/AC more efficient. After he left my husband mentioned how much better the house felt, almost immediately! We have used Cool Connections for almost 10 years and have always been pleased!

They came at their scheduled time and were very efficient at cleaning and checking the whole system. They also were able to answer all of my questions. They were very friendly and polite. I recommend Cool Connections for all your AC and Heating needs.

Chris. Thanks very much for your caring and conscientious repair work on our ac. Yes it is working great. It's been the 3 day trial on the compressor motor and no problems. I'll keep you posted. Again thank you thank you for your response to our needs.