Dependable Electric Services

I had Dependable come install an EV home charging station a couple of weeks ago. The end result was that they did install it, and it works. We had some miscommunication on the way, but we eventually got to the point where I was happy with it. My charger, a ChargePoint Home Flex, will pull up to fifty amps (50A) of electrical current. Tesla chargers, which are a lot more common, that say they're rated for 50A actually mean that the wiring and breaker need to be rated for 50A, so they will only draw up to 40A due to the 80% rule for continuous electrical loads (40 / 80% = 50A). The ChargePoint is not like that - it will draw 50A if you configure it to - and they missed that. So when they installed it, they used a 50A breaker. When I called them out on this, they talked to their boss, who told them to go to Home Depot and buy a 60A breaker to replace the 50A one. They then set the charger to a max output of 48A (60A x 80%). After they left I found out that the 6/3 Romex they used only had a current rating of 55A, so I set the charger to pull 44A instead (44A / 80% = 55A). If I had kept it at 48A, and it had been inspected, it would have failed. It may have also caused the wiring to overheat during a longer charge session. Later on, I talked to David, the electricians' manager. I told him that if I'd known that getting the full 50A (or 48) would've cost a lot more than getting 44A, maybe I would've chosen that anyway to save on expensive wiring, or maybe I would've paid more in case I got an EV with a bigger battery later, but they essentially made the decision for me. He apologized for the misunderstanding, and said that in the future, his guys would study up on the charger in advance and be more transparent from the get-go, so they can offer customers different options based on what they want. This is a small company, and having worked for a small company that is now a medium-size company, I can understand these growing pains. They have room to improve, but they're willing to improve, and in the end that's what matters.

Consumer beware!!! This electric company put a lien on my house for work that wasn't completed. They were well aware that the contractor was paid in full and he needed to be the one to pay them but they decided to put a lien on my property anyways instead of taking the contractor to court. The work done was poor quality and they used the wrong rated wires on an outdoor structure. They left our bathroom electrical hanging out of the wall and didn't even put outlet covers on the new outlets. We have been forced to obtain legal representation to get this sorted out, please save a massive headache and money by using any other electric company than dependable electric services.

A great company that definitely has customer satisfaction in mind. I needed a new attic vent fan so they installed it without problem and I’m really pleased.

Had a great experience start to finish having a Tesla charger installed. Great price, fast service, technician Chace Dent was great.

My experience with dependable electric was outstanding. They scheduled my appointment quickly, and I was able to see who was coming to my home via a picture of the technician and I could see a live map to know exactly when he would arrive. He was quick and efficient and diagnosed and fixed the problem. I would highly recommend.

Levi and Zach did an excellent job. They arrived on schedule, reviewed our project with us before starting, asked for our input at different steps during their work and checked to make we were satisfied with their completed installation.

These guys were great from start to finish. We needed new outlets and security cameras installed on our commercial building and they did a fantastic job. Highly recommend Dependable Electric for any of your Electrical needs!