Texas Lone Star AC & Heating LLC

After several unsuccessful attempts to have another company inspect our HVAC system, I contacted Texas Lone Star, and I’m glad I did. It was refreshing to communicate with a well-organized and professional company. Belinda was friendly, efficient, and knowledgeable. I was very impressed with her attention to detail. She arranged for a technician to come to my property on the same day as my call. The technician arrived on time and resolved the issue. I also really appreciated the before-and-after pictures.

I Called about an estimate for a new hvac system for my home. They sent out a tech to chk out what i needed. That was a week ago. 7 days later- no estimate, no email, no call back. Nothing. Nada. Nice way to do business

What seemed to be a good company turned out to be a nightmare. Payed thousands to remove old a/c ducts and put new ones. During job they sent workers that didn’t know how to complete the job. Tossed my speakers around and damaged them. Broke a water pipe and caused water damage. For all that damage they gave me a UV light that broke months later and they said they would replace and didn’t. New a/c ducts were installed with gaps between the sheet rock and attic so dirt and hot air would come in. The fix was to send someone to apply so much plaster to the openings that none of the ac vents open or close. I recommend anyone using this company to not fall for the professionalism of the initial inspection and estimate. Once the actual job was complete it has been a nightmare. Home is now freezing upstairs and hot downstairs. I wish I could close the vents to try and change that. Anyways I will now have to pay double to have another company fix this.

Don't bother with them. My 16 year old could have done a better job. And they wanted over $900 for this.

Overall great company! Liza provided great customer service from answering all my questions to setting up an appointment. The technicians were very punctual and right to the point. They trouble shot my ac unit while explaining everything they were doing and answering all of my questions. The job couldn't be done in one day so they did what they were able too and I was scheduled for another day to complete the work. They came back and finished everything in a timely manner. They have earned a lifetime customer with me and I will definitely be recommending them to friends and family. Keep up the great work!

Thank you to Jorge for personally coming out here and checking out my unit! Saved from having to buy a new one (for the time being) you've definitely got a customer for life with me!! I had some work done previously with this company and it's stood the test of time, now he's here proving how much value he holds in his company and I can't express into words how appreciative I am!

Team was very communicative throughout the whole process and worked day and night to get my install complete. The guys cleaned up after as well and made sure everything was running good before they left for the night. Great team !