Team Enoch: Electric, Plumbing, Air, Roofing

We bought a brand new Trane HVAC system from Team Enoch for a little over $14K. They came and installed on September 30 at 7a.m. and finished at 4p.m. There were 2 young men installing the air handler inside our home and 1 young man installing the heat pump outside. When they were assembling the heat pump together, we noticed the spine fin coil that was wrapped around the inside was dented/bent. Pointed it out to the installer and he tried to pull it straight but couldn't. He said it is probably from transport or it was from the mfg. themselves and assured us that it does not affect the system in anyway. Didn't feel easy but had him installed it anyway. On October 19, heard some scraping noise from the heat pump while working on the yard. Takes a look and see that the fan was scraping against the wall when it was running making those scratching noises. Also saw the dented/bent spine fin coil sagged a little more than before. We immediately called Team Enoch addressing the issues and they sent a tech out to inspect. After the tech checked, he said he couldn't find anything wrong. Pointed out the dent and the scrape marks, he said he was sent out to inspect something else and refer us to call back to CS. Called CS and they said they will check on it and will get back to us. On October 20, I got a voicemail message from Team Enoch saying the same thing the installer said and referred me to call the manufacturer Trane to verify if we are feeling uneasy about it. On October 21, called Trane and they wouldn't tell us anything. They told us to call one of their authorized dealers for second opinion. Called one of them company and they said they have to come out to inspect in person and with a charge of $80. We declined. I called Team Enoch immediately repeating all the issues over again after finding that the dented spine fin coil does affect the efficiency and longevity of the system from online searches. She said she will send the message over to the install team and they will get back with us. On October 21, received a text from a Customer Satisfaction Manager asking for feedback on the install team, etc. On October 26, replied to the Customer Satisfaction Manager repeating all the issues and even sent her pictures. She never replied or called back. On October 27, wrote to Team Enoch on their website about the issues. As of October 30, one month in from the installation of the HVAC system, not one person from Team Enoch called, texted, or replied to my email to resolve the issues. Being seniors, we seemed to be an easy target to be taken advantage of. We are ignorant so we have to rely and put our trust in this company to deliver on their expertise and promises. So disappointed and heartbroken that they did not. Just don't know what to do anymore.

The best & most reliable plumbing company. 50 gal gas water heater was due for a replacement. I received quotes from several companies. For same model, numbers were from $1300 to $3000. Beware! If estimate is too low, they could be either knockoff company, bad reputation, 3rd party hired, hidden costs. If they are too pricy, they are trying to rip off. After you got the estimates from other companies, contact team Enoch. You will definitely see the difference. The lady who communicated with me was Ms. Shonda who showed professionalism, great willingness to help customers. My tech was Edgar who did a great job. Not only team enoch's price is very fair, they are so reliable, responsible, and do the best work. Although you gotta pay few hundreds bucks more than competitors, choose team enoch. Worth it. Team Enoch reminds me of Matthew 5:16.

We spent 14K on two new AC units for our house in 2021. We had to get the technicians out almost every year and multiples times a year because something is always wrong. Some technicians were not experienced enough to diagnose the problem and wasted hours at our house. They also made careless mistakes (not connecting the draining pipe back in the attack) in Aug 2025. We had to run very loud fans for 5 days just to dry the water leak from the attic to our ceiling. The same technician was sent out in Nov 2025 and made the same mistake again. Now our ceiling is leaking again. The customer service did not even acknowledge or apologize for what we are going through. I am now worried that repeated leak may have caused permanent damage to our house. I do not recommend this company.

Outstanding Service and Professionalism! I couldn’t be more impressed with Enoch. From start to finish, their team was punctual, professional, and knowledgeable. They handled my plumbing needs quickly and efficiently, keeping me informed every step of the way. What really stood out was their attention to detail and respect for my home—everything was cleaned up perfectly after the job. It’s rare these days to find a company that delivers this level of quality and care across multiple trades, but Enoch absolutely does. If you need reliable help with electric, plumbing, air, or roofing work, look no further. Highly recommend Enoch for anyone who values honesty, expertise, and top-tier service.

If you are looking for a great, professional, and honest plumbing company, look no further than Team Enoch! When my water-heater went out, I called many different companies. I am so glad that I chose Team Enoch. Shonda was friendly, knowledgeable, and professional. She assisted me throughout the entire process, assisting me with all my concerns, explaining to me exactly what I would be receiving , and the price that I would be paying. . She was also very patient in assisting me with rescheduling my appointments. Nick is definitely a master of his trade. He and Sebastian went way above my expectations, and are definitely an asset to Team Enoch. I plain on using Team Enoch with Shonda, Nick, and Sebastian for all my future plumbing projects.

I want to take a moment to share my thoughts on the wonderful service that I have received from Team Enoch. I have had the pleasure of working with Zack on multiple occasions. The first, I had to have my full unit replaced in my attic, and heating went out last year during the winter. During the time that I was making arrangements for the service,Team Enoch provided me with instructions on how to keep my home warm until I was able to have my unit repaired. Secondly, my outdoor unit began to have issues. Gratefully, Zack was the technician again, I appreciate this because he has full knowledge of my unit and past issues. He replaced my condenser, and the unit was good to go. Unfortunately, most recently 10/01/25 my outside unit began to not work properly. This is understandable because the unit is over 10 years old. Again, Zack to my rescue . He personally walked me through the issues that I was experiencing and thoroughly explained the root cause. Thank you, Team Enoch, for your excellent service and technicians. Your prices are affordable in this hectic economy. Special thank you to Zack. I appreciate your professionalism and great customer service.

We bought a 24 year old house and gutted the first floor. There were several companies that serviced our area in Southlake, but one company had many excellent reviews-Team Enoch. We called Team Enoch’s Plumbing Department first. Delvan came out to add some new plumbing lines in the bathrooms. He did an excellent job and the fees were very reasonable. Since we were so impressed the plumbing work, we called Team Enoch’s Electrical Department. David came out multiple times to install lights, replace old lights and outlets and add new recessed lights in several rooms. He also added strip lighting to two kitchen cabinets and to floating shelves in our family room. Love these! We were so impressed with these gentlemen’s work, then called Team Enoch’s HVAC Department. Chris came out and changed the filters. We wanted new thermostats and Chris recommended the best models. My husband, who used to work on A/C units, raves about Chris. Team Enoch is dependable, honest, reasonable, and does extremely good work. We are very happy with the work the Team Enoch: Delvan, David, and Chris did to make our home a peaceful and beautiful place to live. We would highly recommend Team Enoch to everyone!