Pinnacle Electric LLC

Very Bad Experience. We have had electrical issues with our swim spa and automated swim spa cover system, and the company who provided the cover was requiring us to hire an electrician to confirm that the electrical installation was correct and that the system was on a dedicated breaker. We contacted Pinnacle Electric to perform this inspection and to provide us a report that we could pass onto the cover company. Several electricians from Pinnacle came out to perform the inspection, and they spent a few hours checking everything out. My wife who dealt with the electricians stated that they were thorough and spoke highly of the installation. According to the owner, Dale, the installation was done well. We wrote a check for their service with expectations that they would provide us a report via email. My wife called Pinnacle later that day specifically requesting the report and provided our email address. This was 9 days ago. We waited several days and my wife called again. The owner took our email address again and stated that a report would be sent. Three or four days later, we still had no report, so I called. I emphasized the importance of sending the report, and again, I was told the report would be sent. Two days ago, I call once again, and the owner stated that our report was on her list to complete that day...still no report. The last 2 days, I've called each day with nobody answering the phone, going straight to voicemail. I left a voicemail explaining that I would have to hire another electrician so that I can get a report so I pleaded to get the report...still no report. We are at wit's end and now we are faced with spending double for another electrician to come out and perform the inspection and provide us a report. We are confused as to why this company refuses to send a report to us and why they falsely provided us expectations of sending the report when they did not. Very frustrating. This is one of the worst experiences we have had so please be cautioned that responsiveness and professionalism is not part of Pinnacle's portfolio.

Couldn’t be more pleased. From Miss Beverly in the office, to Dale and crew in the field, you won’t meet a nicer group of people. "New pool fever" can make a homeowner anxious to get the electrical work done to make the pumps and filters operational. Dale went the extra mile to help us. In very hot July conditions. My electrical background made it easy to recognize top quality and fully compliant electrical work. We are grateful for the great work Pinnacle Electric did for us.

Pinnacle arrived on time and worked efficiently to install a couple of new switches in my home. Pricing was fair and communication from Beverly and Dale was excellent. I highly recommend Pinnacle for any residential electric needs.

If you have an electrician need, these are the people you need to call. They get the job done and they do it right!

On time. Reasonable. Identified & fixed the issue. Will use again.