Expert Services - Plumbing, Heating, Air & Electrical

The service was impeccable. I called the company yesterday afternoon with a serious plumbing issue at my house, and they scheduled me for the very next day. John Harvey arrived exactly on time with all the necessary equipment. He clearly explained what the problem was, the possible solutions, and the challenges. He arrived shortly after lunch and finished about 15 minutes ago. The issue was quite serious, but he handled everything from start to finish with professionalism and confidence. John is extremely friendly, communicative, and such a pleasant person to have around. The whole experience was smooth and stress free. I do not usually write reviews, but finding a plumber and a power company that truly solve your problem is priceless. Highly recommended.

Had a good experience with Expert Services. Chandler was very professional and did a a good job on the repair. Our last hose Bibb burst and needed to be fixed. He cut into our drywall and got the job done. I appreciate that he was upfront and honest with pricing and the situation. He listened well and didn’t pressure me into the repair after giving the quote. It is refreshing to work with a company that doesn’t have dispatch fees and high expenses.

I really appreciated Expert Services! They gave me the best price of the 4 other plumbers I reached out to for hydrojetting our sewage lines! They also came out the next morning and got it done quickly! Gavin was very personable and easy work with!

My air conditioner quit working and they were able to get someone scheduled within a couple of days. Ben S arrived early and quickly diagnosed the issue. He was very professional and knowledgeable, and had my AC working in top condition in the space of an hour. He also gave helpful recommendations for long term maintenance. Excellent service.

We had our AC unit replaced by Expert Services in Salt Lake City a couple of months ago, and it has been a nightmare ever since. The unit has broken down more times than I can count. Technicians from Expert Services have been out to our home repeatedly—sometimes staying as late as 1:30 in the morning—trying to troubleshoot the issue. As I write this, they’re on their way out again because, once more, we’re without AC. I spoke with Greg at Expert Services this morning. I voiced my deep frustration about: - Being left in the heat time and again with no lasting fix - Feeling like a guinea pig for endless patches and temporary workarounds instead of receiving a proper unit replacement - Having the crawlspace left open—after I explicitly asked it be closed—resulting in my dog falling in and injuring himself (not badly) - The fact that, even today, they’re still attempting another workaround instead of replacing the faulty unit - The constant disruptions to our lives—having to repeatedly rearrange my schedule to accommodate their visits, being stuck at home when I’d otherwise be out, shifting my workday around their availability, having meetings or tasks interrupted, and canceling personal plans over and over again I’ve lost count of how many times they’ve been here. At this point, they may as well move in. Many more frustrations to list but the gist of it is we're left in the heat and no promise of this nightmare ending yet. Greg with Expert Services wasn’t hostile, but he also wasn’t particularly apologetic. He talked over me while I was trying to express my concerns—especially when I demanded they replace the unit. Instead of listening, he kept interjecting with his own frustrations, which didn’t inspire confidence that customer care is a priority. I work in the service industry myself. If I had to return to the same job 5, 10, or more times, I would be falling over myself to apologize and find a permanent fix. In fact, I wouldn’t have allowed a job to get this far gone without making it right. I debated between giving a 1-star or 2-star review. I chose 2 stars because I do believe the techs are doing their best—they’re clearly stumped and not malicious. But the repeated breakdowns, the lack of accountability, and the insufficient customer communication have worn me down. If you’re a potential customer reading this, I highly recommend shopping around before booking with Expert Services.

I rarely leave reviews but I really appreciate the work Bradley did on our air conditioner. He took the time to show and explain everything, and was persistent at fixing an issue. He didn’t consider the work done until things were running great and we were fully satisfied. It’s great to know there are still honest service people out there!

Before my range could be replaced, a plumber was needed to check out my gas line. Chandler was able to come over within a few hours to switch out the gas line valve to my oven with one that locks into the off position, allowing the kitchen appliance install to proceed as planned. I don’t know what a job like this would typically cost so I can’t comment on price, but I can say timeliness and professionalism were high. This is my second time calling Expert Services.