Southern Air Heating, Cooling, Plumbing & Electrical

Well I really didn’t want to write a review but I am disappointed with the quality of the service provided on the recent service appointment. Your Southern Air technician came out to provide a maintenance service as per the contract. He didn’t put on shoe covers upon entering my (to be explained later). The technician checked the furnace and immediately proceeded to identify reasons to have the furnace replaced. We moved to the unit outside, which is the main reason I requested a maintenance check. The unit was in need of cleaning. He checked the electrical system, everything was working properly. I made sure he had the water running so he could wash down the unit. There were several poison ivy vines on the unit which he removed. The fellow was friendly and we talked about the steps he was using to clean the debris from the coils. I told him that I had read that it was a good idea to spray water from the inside of the to avoid getting the debris further into the coil. I can’t remember the response that was given. He continued to complete the task. I noticed that he did not remove the fan to get all the straws and leaves/debris out from the bottom of the unit. I told him that I usually remove the fan, take out all trash and wash it out. I inquired as to why he didn’t. He told me that he had another appointment immediately following my appointment. He said that to wash out the unit usually gets pretty dirty he didn’t want to get his clothes wet and dirty because he didn’t want to mess up the NEXT CUSTOMERS house. I agree that he should be concerned with customers property, but he should be more concerned with his current customer (ME). When he arrived at my home he didn’t put on protective gear before entering. My problem is that he was thinking about the next customer and not performing the necessary tasks to ensure that my services were delivered correctly. He did say that he would or could come back. I feel that if a technician has a work order with the services to be completed they should be equipped with the proper gear i.e. protective clothing, gloves and tools to complete their tasks to an acceptable level. I am providing photos for your review. This is unacceptable to me. If this is the level of service/care that my contract covers I might need to reconsider the benefits to me. The technician did let me know that he recommend that I replace my outdoor air unit and the reasons why. I thanked him and let him know I would look into it. He has me sign a no liability agreement to protect the company if something happens. My schedule has been very hectic since my 92 year old Mother lives out of town and I have to be available to help her with her needs. Hopefully someone will call to arrange to complete the cleaning of the outdoor unit.

Electrical services done today by Terry Segobin. We needed numerous things installed, etc. He was AMAZING! Very nice, professional and knowledgeable of all things. Sean is the one who came to give us an estimate. He was also very good & thorough! We could not be more pleased! They are the 2 best employees at Southern Air!! Call them, you won’t be disappointed!

Southern Air of Shreveport delivered outstanding service from start to finish! My technician, Tim Newell, was professional, knowledgeable, and incredibly thorough. He took the time to explain everything clearly, diagnosed the issue quickly, and had my parents system running perfectly in no time. It’s rare to find someone who combines skill, honesty, and excellent customer service the way Tim does. If you want dependable HVAC service done right the first time, I highly recommend Southern Air—and definitely ask for Tim Newell!

We had Terry here the past 2 days replacing various outlets and installing an outside disconnect/etc. He is as professional as you can get! Very nice and knowledgeable. Highly recommend! Nicholas did the initial inspection as well the day prior and he was fantastic! Knowledgeable and explained everything in detail.

Southern Air.. give ya a 5 outta 7 on conversation, but not for service's- tell me why after Chris came out and touched our unit with his toner, opened and looked at a fliter and claimed needing we need a new unit given being told those types were made obsolete in 2018. And sayin to bleed line's and shut off and take out the unit in the house out to clean up the unit with a made up acid, when I had my stepdad come and look at our unit-cleaned the gills professionally using just diluted bleach water and soap, and since 3pm yesterday (sep24th after Chris came out) our air has been running non-stop with NO freezing coils or anything of isses? My stepdad has been cleaning and working on air conditioners for over 26+ year's and told me there is NO such thing as a cleaning acid that's used on units- it's soap, water and some bleach. So after being told a lie by southern air that we need a new unit which is between fourteen thousand and nineteen thousand dollars, definitely seek honesty, cause southern air ain't got that for ya. Pictures are of our unit before and after stepdad cleaned our unit-he also taught how to feel when it is low on coolent which it's not at all- For a professional at a lower rate and WONT lie to you, seek Joe Whittington. Again, air conditioner has been blowing cold since 3pm yesterday-sep24th 2025. Y'all pay attention to dishonesty, cause when it doesn't get it's way it tries 'collections'.

⭐⭐⭐⭐⭐ I recently used Southern Air in Shreveport, LA for a comprehensive electrical review of my entire house, and the service was absolutely outstanding! The technician, Nick, was everything you hope for in a home service professional. He was courteous, friendly, clean, and efficient, and arrived right on time. What impressed me the most was how thorough he was and how well he communicated every finding. He took the time to explain the current status of my electrical system, and I actually enjoyed visiting with him while he worked! I highly recommend Southern Air and specifically Nick for any electrical needs—you won't be disappointed!

I put in a request online and immediately got a call from the dispatcher lady. She quickly got an appointment set up for an hour later. Mr. Love notified me of his imminent arrival and was very helpful. We bought our unit from Southern Air and the customer service is top notch. He got our AC issues addressed and all with no cost. He was thorough and gave us practical advice. Highly recommended. Keep up the good work!