Cole Electric Services, Inc.

Jackson at Cole Electric was extremely thorough, personable, and efficient. He worked quickly to resolve a major safety issue that needed immediate attention. Ashley at the front desk was very kind and made the scheduling process fast and streamlined. As a new homeowner, I’m looking forward to working with Cole Electric on all future needs!

I contacted Cole Electric for a quote on several electrical jobs at my home. During the initial visit, the technician (Mason) broke the metal sleeve on one of our pendant light fixtures while inspecting the bulb. He casually suggested it could be glued back and concluded the inspection. After discussing with my wife, we decided not to proceed and informed the company of our concerns. The owner called back and rather than addressing the issue, attempted to shift blame by claiming the technician had offered to repair the damage with super glue, which is inaccurate. At no point did I decline such an offer. This lack of accountability and professionalism was concerning, and I am relieved that we chose not to proceed with their services. I would not recommend Cole Electric based on this experience. RESPONSE TO OWNER: Thank you very much for taking the time to provide your perspective. However, your response is based on an inaccurate account of the incident as described by your technician. For the record, I did not grant your technician, Mason, permission to handle the pendant light. Mason inquired as to the type of bulb in use; I informed him it was LED. He then unilaterally chose to manipulate the pendant fixture, twisting it out of position, leaving it askew, and ultimately breaking the threaded metal sleeve from the glass globe covering the bulb. The pendant was fully intact prior to his inspection. Upon forcibly removing the glass globe, the LED bulb dislodged and fell inside. Despite my instruction to pause while I retrieved a telescopic magnetic tool to safely extract the bulb, Mason and his assistant continued to attempt removal using their hands, resulting in further damage: the metal threading was ripped out, and the edges of the glass globe were chipped as they tried to jam the sleeve back in place. At no point did your technician offer to repair the fixture; I was simply told the metal sleeve "could be glued back on" to the glass globe. To suggest otherwise is false. My concerns extend beyond the physical damage. Of equal significance is your company’s response: rather than accept responsibility, you attempted to shift blame and relied on a factually inaccurate account provided by your employees. This raises serious concerns about both internal accountability and the manner in which customer grievances are handled. If this is the approach for a relatively minor incident, I am left to question how your company would respond to a more substantial issue. I encourage prospective clients to review other negative feedback and determine if my experience is, in fact, isolated or part of a broader pattern.

My husband and I hired Cole Electric to update our house, a new main panel and sub panel, grounded all outlets, and recessed lighting. We recently had them back out to install an outlet and light for our dehumidifier. All work was done professionally and efficiently, and all the employees were outstanding and friendly. I highly recommended this company, and would use them again should the need arise. Thank you!

Cole Electric was fantastic. From the call to the answering service on Sunday evening to a prompt return call at 8:30am on Monday morning. Carter and Will came to my home and diagnosed the problem and corrected it with no issues. Both Carter and Will did a superb job; they were punctual, polite, knowledgeable and friendly. Super great guys and did a fantastic job! Thank you Cole Electric for sending Carter and Will to my home!

The whole team was exceptional from scheduling and quote, to punctuality and close out. Brandi was a delight to have as the first impression when calling for service! Carter and his team were very professional and explained/educated me on all things electrical. Even provided feedback on foreseeable future repairs. They are a little pricey - but you definitely get what you pay for. Your time and trusting someone to be honest with you is always priceless. Will use them for future repairs and upgrades.

Coles Electric……best company I’ve ever had do work in my house. Carter and Will are professional, knowledgeable and efficient. I will use for future electrical jobs . Highly recommend.!!

Steve and Jarrett came within the scheduled time frame. Both had face masks on all the time. Initially, they installed an EV outlet (14-50 NEMA 50 amp) and was already familiar with the ground orientation of the outlet. After, that quick install, they troubleshot an outlet inside the house and a light fixture that was not giving full light. They had shoe coverings all the time while inside my home. That did not take long either. They were done in about an hour. Price was fair and reasonable. They also gave me a fair price quote on a portable generator outlet and breaker. I highly recommend Cole Electric Inc. to my relatives and friends needing residential electrical work! Keep up the great work and reasonable prices!