CPS Energy Southside Customer Service Center

Walked in and was helped instantly. Between pulling a ticket and receiving service was approximately 10 minutes. Appointment was virtual and had no issues.

Visited Southside location and was helped by Jennifer this morning and she made things so easy and was very personable. Thanks Jennifer

City Public Service is a horrible company! They have done a great disservice to Texas for years even before the Winter Storm. They hold no accountability for the 2021 disaster show, their highest-earning employees didn't receive pay cuts and they will continue to add fees all while lying that customers were out of power every so mins or hours. Most people didn't have light for 72 consecutive HOURS! CPS will not admit to that even though a whole neighborhood showed proof with meter reads, videos, and photos. This rating is a five-star BECAUSE of the customer service provided by the employees in this location. They took the time to review the charges for my elderly relative and explained it thoroughly without becoming impatient and on to the next customer. She needed assistance and they connected her with a few resources that have helped her bring down her bill. This location was kind of heard to find on maps. It is ac4oss the street from the Wataburger , between and past the orange Mexican restaurant. It's in the back of that lot. Hopefully my pictures help a bit.

First and only time visiting, quick and friendly service! I mean quick. I was hesitant to stay after seeing the line of people but I was in and out after about 10minutes! They had 4 tellers helping people so that made it quick. Teller was efficient and courteous. Covid safe and social distancing enforced! Had to leave a review of my awesome experience. Hope it stays this way.

CPS is a ripoff, plus they take $100.00 of my money hostage and we don't have a choice.

Part of these employees always closing early like people don’t have jobs themselves. It’s 430 and they’re closed. They’re supposed to close at five. Who does this?

Angelica Was Very Polite An Was Very Helpful Quided Me On The Questions I Needed For A Budget Payment An She Was Awesome At Her Best As She Did