Extra Space Storage

We’ve been at this storage for a few years now and it has been great and we’ve never had any issues with our stuff being protected! Even when our storage prices for higher, Andrea helped us out! She helped us transfer to a bigger storage with no issues or problems. She is so kind and helpful. Definitely some of the best customer service I’ve had. I’d recommend this store to anyone!

Andrea was so helpful! Beyond what I even expected! She was flexible and made me feel taken care of and not stressed out with my process! Amazing customer service and kindness all around thank you Andrea!

I’m a new customer at Extra Space Storage. When I first walked into the office, Kristine greeted me with a big smile and a warm welcome. Everything initially felt very friendly and professional. Based on my understanding that the indoor units were behind the gate, I chose to rent an indoor unit. However, when I went to see it, I found it at the end of a narrow corridor, about 200 feet away—too far for me to carry my belongings. I politely asked Kristine to change my unit. Another employee with more experience stepped in and kindly helped me switch to an outdoor unit where I could park right at the door. Unfortunately, she didn’t give me all the details about the new unit number or how to open it. Later, when I asked Kristine for this information, her attitude completely changed—she was rude and said she didn’t know anything, telling me to ask the other employee who had already left. All of this happened after Kristine made sure she had already received a positive review. That’s why I don’t want to renew my contract with them for another month, and I’ll look for another place.

It’s rare to find personable customer service for anything these days. Store manager, Andrea is a pro at what she does and handles the check in/facility tour smoothly and informatively—all of which are tailored in with my needs. Her tour of the facility and the sizes of units available was straight to the point with no frills. After signing up and redeeming the deal they gave me for my first month, I felt at ease with moving my entire previous home into one of their units. Access to the site is also convenient using their app to open gates and make payments. Thanks to Andrea for walking me through how to use the app and the sweet spot for triggering the gate to open. Its details like these observed by hard workers Andrea and Michelle that give me confidence that I am in good hands. Location wise, this storage facility is right off the intersection of the 215 and 60 freeways, perfect to load in and load out en route to either direction. Thanks to Andrea and Michelle again for their exceptional service.

This location was super convenient for us. We're always greeted very kindly by staff and they always answer our questions and concerns. I love that you can drive up at any time that is convenient for us. We had to rush out of state and Extra storage was amazing at getting us set up as soon as possible, we were able to get in the next day. We were able to fit our 2 bedroom apartment in a 10×20. I love that you can pay month to month or months at a time to lock in a lower rate. Will definitely be recommended to family and friends.

Andrea is very pleasant. She has a clean facility and bathroom. She offered me water which is great due to it being so hot today. Thank you Andrea this is the best customer service I’ve gotten in a long time

I'm sooooo thankful and grateful for Andrea. What a Spooktacular experience and service. Very greatful for her help this Halloween season Happy Halloween