Freedom Forever

I would like to share my experience with Freedom Forever and my solar representative, Sebastian Vaca. From the outset, Sebastian was readily available to address my inquiries and explain the advantages and disadvantages of transitioning to a solar system. After conducting my own research, I started the process of initiating my contracts. Sebastian has consistently demonstrated exceptional assistance, providing updates after each stage to ensure the project’s progress without any delays. My system was installed yesterday, with an initial estimated duration of three days. My team arrived promptly and adopted the moniker "Captain Jack Sparrow Crew." They were punctual and utilized every available moment to complete the installation one day ahead of schedule. They provided comprehensive information regarding the placement of each component and exhibited respect for my property. Following the installation, the installer dedicated additional time to provide me with a thorough tour, explaining the functionality of each component and demonstrating how to operate the Tesla application once my system is approved. Throughout my years of having installers at my residence, this experience stands out as the most satisfactory I have encountered for a project of this magnitude. If this message reaches the administration at Freedom Forever or SolarPros, I would recommend that this crew, along with Mr. Vaca, serve as an exemplary model for the entire company. I extend my sincere gratitude for the exceptional experience I have had.

Having Freedom Forever as my solar installer has been the worst experience. Everything was fine thru the installation and initial startup phase. They communicated throughout and answered calls fairly quickly. Once they were done and PTO was approved and then they transfer you to the operator, Sunrun in my case, it has been such a hassle, I believe I will have to look into legal action to get out of the contract. My system has been down now going on four months so I’m having to pay for the system that is useless as well has paying the high electricity bills this system is guaranteed to reduce. Calling Freedom puts you on hold for 2 hours because there is always 10+ callers ahead of you. Then when you do get to someone, they have to the. Put you on the schedule for service which is always 4 weeks away! They have been here 3 times to fix the system but the tech always says it’s some other component and they need to replace. They don’t have any spare parts apparently at their warehouse so you have to wait until SolarEdge sends the part to Freedom and then they will call you to get back on the schedule. I reached out to SolarEdge about the part for my system to learn they shipped the part and was at Freedom Foever for a week. So I’m on the phone again for 2 hours holding to schedule this because surprisingly they did not call me! Again next opening 3-4 weeks away. Tech is by again yesterday and still no service, he needs to come back with someone else to help because obviously they do not train their techs to repair their product. Again, I am having to do the legwork to get set up for them to return, again 3 weeks away!!! Ask to speak with a manager numerous times, you can’t!! They will note you want a manager and they will call you after 24 hours!!! They NEVER CALL!!!! And obviously fixing their broken system is not high on their list as seen in their sense of urgency in getting fixed.

Nicholas was very helpful during the call. Very patient and able to do the job quickly and efficiently. He answered any questions or concerns that I had with a clear answer. This is a prime example of great customer service!

Just had the panels installed yesterday so they are not even turned on yet. But so far everything has been great. Everyone we’ve worked with has been polite and efficient.

Worst experience ever. We signed a contract with this company in November 2024. They made promises that they could not meet. Installers came out to the house in February 2024 and refused to install because of our roof slope. We finally cancelled the contract and were refunded our deposit immediately. The loan for $23,000 with Mosaic though is another story. It's 6 months later and the loan still is on our credit. I've contacted Mosaic and Freedom Forever countless times and no one will help. Freedom Forever claims they submitted the cancellation through the "portal" and Mosaic claims they have received no cancellation. Meanwhile, Mosaic filed for bankruptcy which has delayed this even more. Freedom Forever needs to step up and resolve this issue.

Update: TL;DR: Management disorganization and lack of timely communication are delaying my ownership/warranty transfer and harming the company’s reputation. Details: As property owner, I submitted my recorded deed and closing documents to transfer the solar system. Rep Jeanette’s handling has left me without system/monitoring access. Issues: 1 -- Non-responsiveness (recurring): 14 days of silence despite follow-ups every 2–3 days; a reply came only after I escalated. Now again, after I was told they rely on an internal "assessor’s book" (source undisclosed), I asked for details—no reply for 4 days. Phone was answered, but promised callbacks never arrived. 2 -- Premature, unannounced action: Transfer was initiated before my closing date ([closing date]) no confirmation before action while closing date is listed in the doc requested. 3 -- Inconsistent information: In early September I was told the transfer "can be done"; later I was told it cannot, with no consistent policy basis. 4 -- Lack of transparency/coordination: Phone reps aren’t synced with the email thread and initially gave different answers. The "assessor’s book" source is not disclosed; if it relies on public records, those can lag 3+ months, leaving new owners without access even after providing legal docs. Next Steps: Given the continued delays and lack of clarity, I will file complaints with the NJ Board of Public Utilities, NJ Division of Consumer Affairs, and the NJ Clean Energy Program. Because corporate policy may be set in California, I will also contact the California Attorney General and the California Contractors State License Board. If any loss or damage occurs and I am deprived of timely notice due to transfer delays, I will pursue remedies under the NJ Consumer Fraud Act and may file in Small Claims/Special Civil Part as appropriate. Meanwhile, As a Google Local Guide and IG influencer, I will make sure document this experience to alert other consumers. —— Would leave zero star if I could. I bought a house and trying to get ownership of the solar panel transferred to me. Need builder— which is FreedomForever — to help finish the ownership and warranty transfer , and setup solarEdge app so i can monitor. However the customer service is extremely difficult to reach out, while writing this review i am already on a call over 1 hour waiting to be answered by a customer service rep. Original rep in email stop replying me after replied once and no response in email for over a week although i keep reaching back every 2-3 days. I am stuck here and cannot move forward to finish the transfer for over 2 weeks and have no way to monitor the solar system in my house. Also writing a complaint on BBB. Please avoid this company if you can.

DO NOT Recommend. Solar panels haven’t worked since installation. Had someone look at it recently only for them to go through the process of looking at it remotely , then for them to state someone had to come out as I had originally requested. They said someone would reach out, but we are now a month from that point and still no technician. I called again, and now have to wait another three weeks because that is the soonest appointment available, or IF someone cancels I can get in sooner. To me this is not good customer service as it is not my fault their service team didn’t do their job and schedule me as it was said to have been done. If I could go back I would never have gotten solar panels. Not only do I have one bill for solar. but also electricity paying more than I was without the panels. DON’T DO IT and if you do choose a different company!