GEN3 Electric & HVAC

Gen3 was great from start to finish. I cannot say enough good things about Pat Curran who came out to do the estimate for our mini split install. He was professional, kind, patient, and did not try to upsell us on anything - he offered different sizes and models/brands making sure we were comfortable with our selection. Other companies only gave us 1 option (the most expensive brand). Pat’s the reason we chose Gen3. We ended up needing to upgrade our electric, so we worked with both the HVAC and electrical teams at Gen3. Evan, Griffin, and Luis were terrific. Cindy and Andrea in the office were also very nice. Andrea scheduled a few phone calls with us to make sure we got the best possible price for this large project. Many other companies we reached out to were unsure how to deal with the layout of a Philly row home, particularly for the electric wiring, but Gen3 found a way! During the install, Luis (HVAC) and Griffin (electric) checked in with us throughout the day to make sure we were happy with placement and overall processes. I’m very happy with how everything turned out. House projects are always daunting but Gen3 made it as easy as possible!

I used Gen3 for an electrification project above $50k and would recommend finding someone else. I have found that they seem to let details slip, miss manufacturer installation instructions, and may break multiple items. The electrification project required upgrading the electrical service, adding outlets for electric appliances, and replacing a water heater and HVAC system. We initially chose Gen3 as they were listed by an equipment manufacturer as a premier installer and reviews online seemed positive. Through the project the installation teams seemed to change frequently resulting in overlooked details. Multiple holes were left in the sides of my house that were not air sealed. A humidifier installation was "done" but it didn't work. The installer didn't seem to test it before leaving. On several visits the installers broke items and did not mention it until I found the damage later on. The installers were always nice and wanted to do a great job. With the frequent changing of technicians though details were lost on every switch. Communications through the company, specifically regarding project management, may be the issue. I found out that staff turnover at the company complicated the project. Some of the equipment seems to work fine but I spent the summer with an AC system that couldn't cool my house sufficiently. The service tech said this system was more complicated than they usually install. Twice in 6 months there were refrigerant leaks requiring days to find and seal. It seems to be they installed a system so complex that they couldn't figure out how to get everything working well. I'm looking now at other contractors to fix these issues. Update 10/29/2025 ------------- Debbie from Gen3 reached out after my initial review looking for more information about my experience. She was looking to have a manager come out with an equipment expert to diagnose my problems. After 2 months with no manager or equipment expert coming out she said my installation was unique and it was hard to get someone out to work on it. This is a system that Gen3 installed. The Gen3 salesperson at the time worked with an equipment expert on the configuration. Debbie recommended another company come out to service my system. Inspection by another company pointed out a code issue and a few installation concerns. I'm having much of the work from Gen3 removed and replaced by another company.

Very happy with our new mini split that was installed! It's provided so much relief to my third floor office already. Eric and Luis were exceptional technicians. They were professional, knowledgeable, efficient and clean. Couldn't ask for more! Pat came to review the job initially and was very helpful in answering all my questions to put me at ease for this semi large project. I'm a repeat Gen3 customer and will continue to be!

Robert and Chris from GEN3 were out today to update my electrical. After decades of a fuse box, our house now has a breaker box with 200 amp service! They are so professional, friendly, did excellent work, cleaned up meticulously and were extremely tolerant of (and amused by) our silly dog. I had the utmost trust and confidence in them and GEN3. Bonus..my son can now plug his guitar p in the basement without unplugging my dryer. Highly recommend this thoughtful, thorough and highly competent company. Thank you!

Brian Johnson was a service tech. What an amazing job he did. He came on time he cleaned up. He was very respectful of my place. Explained everything to me and was very very detailed with his work if I needed a service or repair I would request him. The company GEN3 has been easy to deal with from the time. I reached out to them to get a maintenance plan and this is our first maintenance visit with them. I have been impressed with their service thus far.

So I'm pretty late to the game because this work was done almost 2 months ago, but I just wanted to say Will did a good job Fixing my light in the garage and adding the extra plug so I have one in my garage because I did not have one before and he was super awesome polite, professional And got the job done. Part 2: recently, Jeff came by to give me a quote on a mini split that I hope to do in the future, and he was also really awesome answered all my questions and just all around a awesome person looked into some things for me to make sure I had all of the correct and available information. I have used this company twice now and I have not regretted it and I will continue to use them. Also shout out to Cindy for always following up and checking and just all around being a sweet fun person in the office

Gen3 has done all of the major electrical work in my older home. I trust their work. Their response time is excellent, and they were able to handle all of my larger projects in a timely fashion. For my HVAC replacement, Luis Blazquez was super helpful in guiding me on my new systems.