Burkhardt Air Conditioning, Heating, Electrical & Generators

My husband posted a 1 star review a few days ago. The reason being that our brand new generator has had the same issue twice now and it’s never run under a load, only the 5 minute weekly test runs and initial break in. So with in 25 hrs total run time, the same problem with loose valves on one side occurred twice! We went back and forth with Burkhardt and Generac. The end result being, Burkhardt wants us to wait and see if this occurs a third time before they will contact Generac and begin investigating the root cause of this problem. We feel this is unacceptable and believe this unit needs to be replaced. See my husband’s review for further detail. Note: within about 24 hours, we saw that Burkhardt had something like 40 brand new 5 star reviews! In my honest opinion, that is unusual and suspicious! Additionally, my husband has been playing phone tag with Jason Burkhardt; the last communication on Friday the 26th when he was told that Jason wants to speak with him but had left for the day and would call him Monday morning. It’s now Wednesday, he has not called back as promised. If you are like us and want to only deal with honest companies, it is my honest opinion that you will want to find a different company to do business with… I am attaching the receipts showing what we paid.

We purchased a 26kw whole home generator. They set it up and told us to run it 24-25 hours to break it in and they would come change the oil and make sure everything was working fine. At the time of install I was told not to install the app because it was junk. Hours after the tech left we did install the app. We manually shut the generator down at 22 hours as we noticed the app was showing the battery was discharging and the motor sounded like it was misfiring and tapping like an exhaust leak. The technician came out and found a wire was hooked up wrong and then pulled the spark plug to show me it was fouling out and the rocker arms that push the valves down were pretty loose on one side of the engine. He removed the valve cover and tightened the rocker arms down using feeler gauges, yes I watched, and he reused the old valve cover gasket. As a former auto tech, manager and instructor for 40 years, I asked if he thought that was a good idea and he said it was fine. So the generator has been doing its 5 minute cycle for the last few weeks and one day I hear the generator misfiring and tapping badly again, it now has 25 hours, only 3 hours since the last valve adjustment. I call Burkhardt out again and it is the same valves loose again. The technician took the same valve cover off and sure enough the same rockers are loose. The tech didn’t leave anything loose, the engine must have a part wearing out, maybe a camshaft or rocker. He adjusted the valves again, reusing the same valve cover gasket for a second time. I ask the tech what he was going to do about it and he said let’s wait and see if it does it a third time. Omg, really, the generator has never run with a load, we lost power for maybe 30 seconds one day. I said I will call Generac, he said it won’t do me any good because they will want photos and there is nothing to show them. I then called Burkhardt starting on a Friday explaining what is going on and this is a brand new generator and we feel this is unacceptable. There was no return phone call Monday as promised so I called. Tuesday no one called us so we called Generac and got a case number but they tell us they will not do anything unless Burkhardt calls in. After no call from Burkhardt Tuesday I called them again, I was then told Jason Burkhardt would call me. Wednesday comes and Ronnie calls me, not Jason, and he tells me they want us to wait and see if it happens for a 3rd time. I explained that is unacceptable and no one would accept this as a solution if it were their new car or riding mower. Later that day I called Generac again and 42 minutes later they say the same thing, they cannot do anything unless the dealer that installed the unit calls in and makes a technical complaint before they can move forward with any remedy. I called Ronnie back and ask as nicely as I could to please call Generac…we shall see if he does…so far they have been unwilling to help. Did I mention we gave Burkhardt $14,910 for this generator and Jason Burkhardt doesn’t feel it is important enough to call us. Update. Jason Burkhardt finally called today, twice. Jason was very upset that I left a bad review and called it slander! In the last conversation he threatened to get his attorney involved. I tried to explain to Jason that the truth is never slander and please take me to court if he feels that way, you just can’t have good reviews. Jason also complained that my wife left bad reviews. Because my review is very factual and accurate, supported by what his technician wrote in HIS work orders, which I included in my review, I can only assume that Jason is upset that my wife mentioned that she found it very suspicious that after my bad review there was a flood of good reviews; I think there were 40 good reviews in a 24-48 hour period, please check me for accuracy. You can see how concerning that would be, almost like someone trying to bury the bad review and raise their rating score…who knows. Obviously I don’t want Jason, any of his employees, or friends coming to our house, nothing good can come of that.

Burkhardt AC Company Review ■■■■■■■■■■ I had an excellent experience with Burkhardt! Katie Angolia did an amazing job scheduling and organizing my appointment—she was so helpful and made everything easy. Bailey Davidson was the technician who installed my unit, and he did outstanding work. He was professional, efficient, and made sure everything was done right. Both Katie and Bailey were amazing to work with, and I couldn’t be happier with the service I received. Highly recommend Burkhardt if you need AC service or install

Bailey, as always is amazing and handles everything we need. I have been a Burkhardt A/C customer since the early 90s and depend on them to stay cool and warm and you should too!

I have dealt with Burkhart AC/Heat for many years. My go to service person there is Bailey. He does everything for us maintenance, any repairs etc. Bailey is a super nice guy, very professional, trustworthy, knowledgeable and very decent. I always request him. Burkhart is a great company to do business with you will not be disappointed.

Awesome company that we trust time and time again! They are reliable, professional, and always put their customers first. Every step of the process is smooth from the first call. Parker does an excellent job. He is friendly, thorough, and always makes sure everything is done the right way.

Bailey provided excellent HVAC service! He was prompt, professional, and very thorough in explaining the work being done. Our system is running more efficiently than ever, and he made the whole process stress-free. Highly recommend Bailey for reliable, honest, and top-quality HVAC service.