Cummins Sales and Service

Having lost a waterpump on the weekend, I called after hours they didn't have one but got It ordered right away. All the employees here were so nice and helpful. I got a ride to the hotel and back, letting them k ow had an oversize load and permits were already ordered plus a storm co.ing in , they got me in and out very quickly and efficiently. I can highly recommend this dealership anytime you are in the Maumee area.

I normally do not have an issue with this location, however today was an exception. I had a call in looking for a part, i conferenced my mechanic in to verify the part was what he was looking for. Muted my phone while they discussed. The mechanic asked a question regarding remans and when Cummins quit doing reman exchanges. The tech, Scott, very quickly lost his patience and seemed like he had someone trying to rush him along. This has become a frequent thing out of this location. My company calls and asks questions before agreeing to picking up or ordering parts and it appears to be a problem. Cummins needs to train their staff better in Customer Service. Its not a pleasant job, but even in parts ordering, you need to be able to communicate with your customers with patience and not snap at them.

I reached out to them for annual service for an RV. When I called the RV manufacturer for service they stated they could not get me in until the end of December, over 4 months from when I called. Upon doing some research and reading on forums I learned that Cummings also does most service and is local. I called and got an appointment in less then a week. Upon arriving they asked questions, and told me they would call with questions and updates. They did both. Great communication throughout day. I picked RV up around 6PM with everything I requested completed. When the bill was presented it was less then half of what the same service was that was performed at Dealer last year. Highly recommend!!

Great emergency service for our motorhome. Dave made time for our repair and we were back on the road in less than 24 hours. Amazing professionalism, communication, and service. Very grateful we found them!!!

Came in today with level 1 engine derate and these guys did an awesome job figuring out the problem and getting the needed part on the start of a holiday weekend non the less!!! Thanks so much for getting us back on the road guys since we are out of Texas! We will definitely come back to you guys for service again.

Highly recommend very professional and organized. Got my truck in right away to diagnose the problem..had to overnight a part but got me rolling 1st thing in the morning

Just came in for parts, so I can't speek on the service aspect, but parts staff was friendly and helpful. Place was cool looking, and clean inside for a shop.