Northern Water and Power

The team at Northern Power and Water was very knowledgeable, professional, and I am thankful for their help. They were thorough and explained things as they worked to see why the well pump was running every 10 minutes. After showing me holes in the well pipe, they let me know that's where the problem was. They replaced the well pipe and installed a new pump (20 year old pump they said was still working, they gave the option to replace). There were a couple of items in the utility room I was told should have been replaced while they were out. Still waiting on that. I would highly recommend. Thomas and Sean are amazing!

I spoke with Jake the owner and he was very confident that he could get someone out right away. Within a couple hours Thomas the service technician call to let me know he was on his way. Thomas showed up 20 minutes later a d went right to work on isolating my problem. I explained everything about my problem and he listened and explained what he thought it could be.He was very through with inspecting everything and showed great concern to all issues. I really liked that he took time to explain what he was doing and why. I am very satisfied with how everything worked out. I would recommended this company to all my friends and fa.mily. Thanks Jake and Thomas for everything.

Had a great experience with this company starting with the phone call. It was an actual human who answered, not AI or a phone tree. They were able to come out quickly to diagnose the issue. Fortunately, it was not a dry well, but the pump and a few other parts had to be replaced. They had the parts, so they were able to get it all done in one day! I appreciate how they double checked what the issue was, how thoughtful they were about the best replacement, and how they kept me informed. I definitely recommend them.

After contact with the office Monday morning, Thomas and Gage showed up later Monday to assess the extent of the necessary repairs. They tested everything and didn't try to sell replacements for parts that worked properly. Easy to understand and professional. Thomas and Josh showed up promptly on Tuesday and completed the specified repairs. Again, they were professional, easy to understand and efficient. A top notch experience in a stressful situation for us!

Northern Water and Power did a fantastic job installing a well pump system on our very remote and hard-to-get-to property. The crew is very knowledgeable, polite, and willing to get the job done, regardless of the circumstances. I would highly recommend NWP to others.

10/10 recommend! Water stopped working on Mother's Day, called Monday morning, spoke with Jessica, who was so nice on the phone, was advised they would try and get someone out ASAP. Within minutes received email that someone would be out within a couple of hrs. Jake was amazing! Kind, honest said he would try and get our water back on that day (temporarily), until they could get out to do a permanent fix. He sent someone back later that night and got our water back on! They came back the next morning and completed the work! Replaced electrical box, water tank and pressure switch. What we were quoted is what we paid. I know they are super busy, but they never made us feel like we were less of a priority.Very honest, kind and caring people!

We got home from a trip and had no water. Called expecting Jarms Pump Service and found out Bill had retired and sold to Northern. They were very accommodating and responded to the farm in a very reasonable time. Thomas was very knowledgable, skilled, had the right tools and parts to fix our well pump system. He was also personable and concerned with our situation. This company and Thomas deserve more than five stars. If needed, i will cal them again. They also charged a reasonable upfront price!