Generator Exchange, Llc

Not reputable. They installed the gas line from my new meter to the generator as shown in the photo, directly under a drip line from my AC. This caused the gas line to corrode and leak, could have burned down my house! Even with 2 annual service visits (which I paid hundreds of dollars for) they did not discover the damage which was due to improper installation. Then, they charged me over $400 to repair their mistake. The owner of the business is never available and never returns my calls. STAY AWAY FROM THIS BUSINESS.

Efficient, Professional 26KW Generac Installation by Generator Exchange After hurricane Beryl we contacted 3 vendors to install a Generac generator. Bobbie from Generator Exchange immediately setup an appointment to go over the details. She also collected site information ahead of time which made going over the proposals efficient. We opted for a 26KW Generac with cold weather start, a 10year extended warranty and an annual service contract. Within 3 weeks we had the install technicians come for a pre-installation inspection. They discovered a pre-existing issue with our electric setup which would require a major reconfiguration. Russell got his master electrician to evaluate the setup and proposed a rectification to bring it up to code and support the Generac install. The actual installation was done professionally by Mason and Caden. They also clearly explained key procedures we should follow to keep our generator working smoothly. Post installation, the crew cleaned up the area, returning it to its pre-installation state with no scattered debris. The entire process was smooth and was completed within a month. Our experience with Generator Exchange was smooth, professional and efficient. I highly recommend them.

I have dealt with Russell the owner. I have found him very professional and he kept up with his promises. He told me that my generator would be installed in two weeks and it has been his crew is also very professional and they appeared to know what they are doingand will be bringing in a Landscaper to correct where they had to dig the trench for the blinds. I could not be more happy with this company. I truly highly recommend them.

I didn’t realize I was getting the oil changed on a Bentley. They know people paid for the generator so they can try to rip people off…. I bought the generator for my family not because I had money to throw away. They didn’t lock it up or put the setting back to how I had them. And it looks like they messed up the casing around the generator It is not back together right. I’m getting alerts saying my generator won’t turn on if the power goes out. Almost 400 dollars for a quick oil change is nonsense. Stop ripping people off.

During the mega storms in Houston in May we lost power and ran on our Generac to nail more storms came through and lightning stuck our pole, burning out the stepper motor. Even though it was Saturday they found a motor and got the Generac up and running. But the mega storms continued with over a million places out of power. Lightening continued and Center Point kept "popping" the power and between all those circumstances the transfer panel AND motor got shorted out and burned up . Again Generator Exchange to the rescue!!!❤️. They got a new transfer panel and put it in the next day. What a blessing in 100 degree temps. This was NOT the "warehouse" place that installed the unit and made all the verbal promises and never would respond. I’ve used Generator Exchange for my annual service for about 3 years now and all I can say about them is ; 1.They keep their appointments and are on time 2.Their pricing is good and they do not inflate or try to try and sell you items that are not necessary 3.Job site is always cleaned up from any work that they did 4.ALL the people I have dealt with have been professional and VERY KNOWLEDGEABLE. 5.Their actually not only care about me as a client, but care that they have made my situation better as quickly as possible. I cannot say enough positive things about them, but better than that, even trying very hard, I cannot thing of one negative. There are very few people that do the right thing for the right reason and anyone that has people doing work for them understands this. The highest rating ever. Every day in this crazy weather I quietly thank them.

Had my yearly service done... All was perfect. Matt has performed my maintenance the last few times. He is Awesome!!! Brandy, who does the scheduling, will works with you on a time frame that works for all... And is a sweetheart.

The individual I spoke to in the phone, didn’t want to send a tech to give a proper quote for a stand alone generator. He instead decided to give me a quote over the phone. Also wanted me to go outside and take measurements. And than verify with him before they were to head out to my house. I would NEVER RECOMMEND THEM TO ANYONE.